Set up Automation ACP-420 Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   Your team wants to automatically add a comment to an issue when a customer responds to a request. The comment should include the customer's name and the text of their response. Which action should you use?

   • ASend email
   • BAdd comment
   • CUpdate field
   • DTransition issue
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2. 17application · medium

   You have created an automation rule in your Jira Service Management project, but you are not sure if it will work as expected. You want to verify its behavior without affecting real issues. What should you do?

   • ADeactivate the rule and then reactivate it
   • BDelete the rule and recreate it from a template
   • CActivate the rule and create a test issue in the project
   • DRun the rule in test mode using the 'Test' button in the automation rule editor
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4. 18foundation · easy

   In a Jira Service Management project, how can a user create a new automation rule?

   • ABy duplicating an existing rule and modifying it
   • BFrom scratch or from a template
   • CBy importing a rule from another project
   • DOnly from a template provided by Jira
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5. 19foundation · easy

   Which of the following is a common reason an automation rule might not execute?

   • AThe rule's name is too long
   • BThe rule is not visible in the project menu
   • CThe rule has too many actions
   • DThe rule's conditions are not met by the issue
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6. 20foundation · easy

   In Jira Service Management, how can you test an automation rule?

   • AUse the 'Run rule' or 'Test rule' option in the rule editor
   • BBy waiting for a real issue to trigger it
   • CBy creating a duplicate rule and observing it
   • DBy checking the audit log after a real event
   Reveal Solution Discussion Select an answer first