In a queue's column layout, what does each column typically represent?

A workflow status that issues can transition to

A separate queue within the same project

A user group that has access to the queue

A specific issue field, such as Summary, Status, or Priority

In Jira Service Management, where does an administrator go to create a new queue for a service project?

Administration > Applications > Queues

Administration > Issues > Queues

Which of the following changes can be made when editing an existing queue?

Deleting issues from the project

Modifying the JQL query to change which issues appear

Changing the project's workflow

Changing the project's permission scheme

A project administrator created a queue named 'High Priority' that uses the JQL: project = 'IT' AND priority = High. The team has decided that the queue is no longer needed because they now use a dashboard for high-priority issues. However, some agents still have the queue open in their browser. What should the administrator do to remove the queue?

Edit the queue's JQL to return no issues, then leave it as is.

Delete the queue from the project's queue settings.

Rename the queue to 'Deprecated' and keep it.

Change the queue's visibility to 'All agents' so everyone can see it's empty.

Managing Jira Service Projects for Cloud (ACP-420)

Domain 2Objective 1

Configure Queues ACP-420 Practice Questions (Page 1)

Part of the Queues and SLAs domain, which makes up ~10% of our current practice bank.

14questions here

3free pages

7concepts

Questions 1–5

1foundation · easy
In a queue's column layout, what does each column typically represent?
Select an answer first
2foundation · easy
When configuring queue columns, which of the following can be added as a column?
Select an answer first
3foundation · easy
In Jira Service Management, where does an administrator go to create a new queue for a service project?
Select an answer first
4foundation · easy
Which of the following changes can be made when editing an existing queue?
Select an answer first
5application · medium
A project administrator created a queue named 'High Priority' that uses the JQL: project = 'IT' AND priority = High. The team has decided that the queue is no longer needed because they now use a dashboard for high-priority issues. However, some agents still have the queue open in their browser. What should the administrator do to remove the queue?
Select an answer first

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Configure Queues ACP-420 Practice Questions (Page 1)

Questions 1–5

In a queue's column layout, what does each column typically represent?

When configuring queue columns, which of the following can be added as a column?

In Jira Service Management, where does an administrator go to create a new queue for a service project?

Which of the following changes can be made when editing an existing queue?

Keep studying — Queues and SLAs