Configure Queues ACP-420 Practice Questions (Page 3)

Questions 11–14

1. 11application · medium

   A team wants a queue that shows all issues in the 'HR' project, but they want to prioritize issues that are waiting for customer input. They want to see the oldest issues first, but only for issues that are not in the 'Closed' status. Which sort order should be configured for the queue?

   • ASort by Created (Oldest first)
   • BSort by Updated (Oldest first)
   • CSort by Due Date (Oldest first)
   • DSort by Priority (High to Low)
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   In Jira Service Management, what is the default visibility of a newly created queue?

   • AVisible only to project administrators
   • BVisible only to customers
   • CVisible only to the queue creator
   • DVisible to all agents in the project
   Reveal Solution Discussion Select an answer first
4. 13foundation · easy

   In Jira Service Management, what is the primary purpose of a queue?

   • ATo generate reports on team performance and SLAs
   • BTo automate responses to common customer queries
   • CTo store customer feedback and satisfaction ratings
   • DTo provide a customizable list of issues that helps agents organize and prioritize customer requests
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   What is the purpose of setting a default sort order for a queue?

   • ATo change the status of issues automatically
   • BTo determine which issues appear in the queue
   • CTo control the sequence in which issues are displayed, helping agents prioritize work
   • DTo restrict access to the queue
   Reveal Solution Discussion Select an answer first