Configure Reporting for Service Projects ACP-420 Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Where does a project admin configure which reports are available in a Jira Service Management project?

   • AProject settings > Reports
   • BProject settings > Details
   • CIssue settings > Reports
   • DSystem settings > Reports
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2. 2foundation · easy

   Which setting controls the default time zone used when displaying reports in a Jira Service Management project?

   • AReport time zone
   • BUser time zone
   • CIssue time zone
   • DCalendar time zone
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4. 3application · medium

   A service desk manager wants to analyze customer satisfaction trends over the past six months. They want to see the average satisfaction score per month, broken down by request type. Which report and configuration should they use?

   • AUse the Created vs Resolved report, set the date range to the last six months, and group by month.
   • BUse the Customer Satisfaction report, set the date range to the last six months, and group by month and request type.
   • CUse the Workload report, set the date range to the last six months, and group by request type.
   • DUse the SLA report, set the date range to the last six months, and filter by request type.
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5. 4foundation · easy

   Which of the following is a common grouping option when customizing a report view in Jira Service Management?

   • AGroup by priority
   • BGroup by comment count
   • CGroup by attachment size
   • DGroup by issue key
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6. 5foundation · easy

   Which file format can you export a report to directly from Jira Service Management?

   • ADOCX
   • BPPTX
   • CPDF
   • DXLSX
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