Manage User Permissions ACP-420 Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   In a Jira Service Management project, which default permission role is typically granted to end users who submit requests through the customer portal?

   • ACustomers
   • BAdministrators
   • CObservers
   • DAgents
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   In Jira Service Management Cloud, how do project permissions relate to organization or site-level schemes?

   • AProject permissions are independent and never inherit from site-level schemes.
   • BProject permissions are always inherited from the site-level scheme and cannot be changed.
   • CProject permissions can inherit from a site-level scheme but can be overridden for the project.
   • DSite-level schemes are only used for notifications, not permissions.
   Reveal Solution Discussion Select an answer first
4. 3application · medium

   A company has a site-level permission scheme that grants 'Browse Projects' to all authenticated users. A specific Jira Service Management project needs to restrict access to only a select group of users. The project administrator has edited the project's permission scheme to remove 'Browse Projects' from 'All authenticated users' and added the 'Internal Team' group instead. However, users from other groups can still see the project in the project list. What is the most likely reason?

   • AThe 'Browse Projects' permission is inherited from the site-level scheme and cannot be overridden at the project level.
   • BUsers may have the 'Browse Projects' permission through another role or group, such as being in the 'Administrators' role or a group with explicit access.
   • CThe project is public and cannot be hidden from authenticated users.
   • DThe project's permission scheme is not applied correctly; the administrator needs to re-apply the scheme to the project.
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   Which permission is required for an agent to change the status of a customer request?

   • ACreate Issues
   • BView Issues
   • CManage Watchers
   • DTransition Issues
   Reveal Solution Discussion Select an answer first
6. 5application · medium

   A Jira Service Management project has a customer portal where users can raise requests. The project manager wants to ensure that only registered customers can access the portal and raise requests, but they also want to allow anonymous users to view the portal's landing page. What should the administrator do?

   • ASet the 'Create Requests' permission to 'Customers' role only, and leave the portal accessible to all users.
   • BSet the 'Browse Projects' permission to 'Customers' role only, and disable anonymous access to the portal.
   • CEnable the 'Allow anonymous users to create requests' option in the portal settings.
   • DSet the 'View Requests' permission to 'Customers' role only, and keep 'Create Requests' open to all.
   Reveal Solution Discussion Select an answer first