ATLASSIANManaging Jira Service Projects for Cloud (ACP-420)
The Atlassian Managing Jira Service Projects for Cloud certification validates your ability to configure and manage Jira Service Management projects in the cloud. It is designed for administrators who support service teams and need to tailor projects, queues, SLAs, and automation to meet business needs. Earning this credential demonstrates you can deliver efficient, scalable service management with Jira Service Management.
244 practice questions · Updated 2026-07-30
6Domains
11Objectives
78Concepts
244Questions
ACP-420 Curriculum
Every domain, objective, and concept the ACP-420 exam measures.
- Request type fundamentals
- Creating request types
- Associating issue types
- Configuring request forms
- Setting request type icons and names
- Organizing request types
- Managing request type availability
- Editing and deleting request types
- Customer portal overview
- Enabling the customer portal
- Portal settings configuration
- Portal language and localization
- Portal access and permissions
- Portal menu and navigation
- Portal branding
- Portal announcements
- Portal page content
- Portal search configuration
- Portal request types visibility
- Portal user experience
- Portal testing and preview
- Queue basics
- Creating a queue
- Queue JQL queries
- Queue columns
- Queue ordering and sorting
- Queue permissions and visibility
- Editing and deleting queues
- SLA Definition Basics
- SLA Goal Setting
- SLA Time Tracking
- SLA Calendar Configuration
- Workflow basics in Jira Service Management
- Navigating workflow configuration
- Editing workflow statuses
- Editing workflow transitions
- Understanding workflow properties
- Publishing workflow changes
- Workflow best practices
- Automation rule basics
- Creating automation rules
- Configuring triggers
- Adding conditions
- Defining actions
- Managing automation rules
- Testing automation rules
- Troubleshooting automation rules
- Knowledge base configuration
- Knowledge base permissions
- Knowledge base article creation
- Knowledge base organization
- Knowledge base linking to projects
- Knowledge base publishing workflow
- Knowledge base search and visibility
- Customer self-service overview
- Portal configuration
- Knowledge base integration
- Article creation and management
- Portal permissions
- Self-service reporting
- Jira Service Project permission roles
- Permission scheme basics
- Managing project permissions
- Customer permissions
- Agent permissions
- Administrator permissions
- Permission inheritance and overrides
- Testing and validating permissions
- Notification scheme basics
- Configuring notification events
- Managing notification recipients
- Customizing notification content
- Testing and troubleshooting notifications
- Identify reporting capabilities
- Configure report settings
- Generate service project reports
- Customize report views
- Share and export reports
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Percentages reflect share of the current practice bank, not official exam weightings — no structured per-skill weight is published for ACP-420, so none is invented.