What happens to the issues that were displayed in a queue when that queue is deleted?

The issues are archived automatically

The issues remain in the project and are still accessible through other queues or the issue navigator

The issues are also deleted from the project

The issues are moved to the project's default queue

When creating a new queue in Jira Service Management, which three components must be specified?

Name, JQL query, and column layout

Name, workflow, and permission scheme

JQL query, SLA, and automation rule

A team wants a queue that shows all issues in the 'Operations' project that are assigned to the 'Ops Team' group. The team wants to see the issues with the highest priority first, and among those, the most recently updated first. Which sort order should be configured for the queue?

Sort by Updated (Newest first), then Priority (High to Low)

Sort by Priority (Low to High), then Updated (Oldest first)

Sort by Created (Oldest first), then Priority (High to Low)

Sort by Priority (High to Low), then Updated (Newest first)

How can an administrator control which agents can view a specific queue in Jira Service Management?

By assigning the queue to a specific workflow

By making the queue private in the project's general settings

By setting the JQL query to only return issues assigned to those agents

By setting the queue's visibility to specific groups or roles

Managing Jira Service Projects for Cloud (ACP-420)

Domain 2Objective 1

Configure Queues ACP-420 Practice Questions (Page 2)

Part of the Queues and SLAs domain, which makes up ~10% of our current practice bank.

14questions here

3free pages

7concepts

Questions 6–10

6foundation · easy
Which field is commonly used as the primary sort field to prioritize urgent customer requests in a queue?
Select an answer first
7foundation · easy
What happens to the issues that were displayed in a queue when that queue is deleted?
Select an answer first
8foundation · easy
When creating a new queue in Jira Service Management, which three components must be specified?
Select an answer first
9application · medium
A team wants a queue that shows all issues in the 'Operations' project that are assigned to the 'Ops Team' group. The team wants to see the issues with the highest priority first, and among those, the most recently updated first. Which sort order should be configured for the queue?
Select an answer first
10foundation · easy
How can an administrator control which agents can view a specific queue in Jira Service Management?
Select an answer first

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