You are configuring an automation rule that should send an email notification to the project lead whenever a request is created with a 'Urgent' priority. However, you notice that the rule is also sending emails for 'High' priority requests. What is the most likely cause?

The condition is set to 'Priority equals High' instead of 'Priority equals Urgent'

The trigger is set to 'Issue updated' instead of 'Issue created'

The action is configured to send to the reporter instead of the project lead

In the project's Automation settings, what can you do with an existing automation rule?

Edit, activate, deactivate, or delete it

You have an automation rule that is no longer needed because the process it supported has been discontinued. You want to remove it from the project to keep the automation list clean. What should you do?

Move the rule to another project

In an automation rule, what does the 'Send email' action do?

Creates a new issue in the project

Sends an email notification to specified recipients

An automation rule is not running as expected. What is a common first step to troubleshoot the issue?

Change the trigger to a different event

Check the audit log to see if the rule was triggered and if it failed

Delete the rule and recreate it

Disable all other automation rules

Managing Jira Service Projects for Cloud (ACP-420)

Domain 3Objective 2

Set up Automation ACP-420 Practice Questions (Page 5)

Part of the Workflows and Automation domain, which makes up ~23% of our current practice bank.

27questions here

6free pages

8concepts

Questions 21–25

21application · medium
You are configuring an automation rule that should send an email notification to the project lead whenever a request is created with a 'Urgent' priority. However, you notice that the rule is also sending emails for 'High' priority requests. What is the most likely cause?
Select an answer first
22foundation · easy
In the project's Automation settings, what can you do with an existing automation rule?
Select an answer first
23application · medium
You have an automation rule that is no longer needed because the process it supported has been discontinued. You want to remove it from the project to keep the automation list clean. What should you do?
Select an answer first
24foundation · easy
In an automation rule, what does the 'Send email' action do?
Select an answer first
25foundation · easy
An automation rule is not running as expected. What is a common first step to troubleshoot the issue?
Select an answer first

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