A service project manager wants to understand how workflows control the lifecycle of issues. They ask an admin to explain the role of workflows. Which statement accurately describes the role of workflows in Jira Service Management?

Workflows define the statuses an issue can move through and the transitions that allow movement between them.

Workflows determine which users can view an issue.

Workflows define the fields displayed on an issue screen.

Workflows automate responses to customers.

When you delete a status from a workflow in Jira Cloud, what must you also do?

Remove all issues that are currently in that status

Update or remove any transitions that connect to or from that status

In a Jira workflow, what is a transition?

A type of issue that moves through the workflow

A connection between two statuses that an issue can move along

A permission that allows a user to view an issue

A field that records the date an issue was resolved

An admin needs to add a new status 'On Hold' to a service project workflow. The status should be used to pause issues. What is the correct way to add this status?

Edit the workflow, add the 'On Hold' status, create transitions to and from it, and publish the workflow.

Create a new workflow and associate it with the project.

Add the status to the project's permission scheme.

Add the status directly in the project's issue type screen scheme.

What is the correct way to add a new status to a service project workflow in Jira Cloud?

Create a new issue type and assign it to the workflow

In the workflow editor, click 'Add status' and choose or create a status

In project settings, select 'Statuses' and click 'Create status'

In the board configuration, add a new column

Managing Jira Service Projects for Cloud (ACP-420)

Domain 3Objective 1

Configure Service Project Workflows ACP-420 Practice Questions (Page 3)

Part of the Workflows and Automation domain, which makes up ~23% of our current practice bank.

29questions here

6free pages

7concepts

Questions 11–15

11application · easy
A service project manager wants to understand how workflows control the lifecycle of issues. They ask an admin to explain the role of workflows. Which statement accurately describes the role of workflows in Jira Service Management?
Select an answer first
12foundation · easy
When you delete a status from a workflow in Jira Cloud, what must you also do?
Select an answer first
13foundation · easy
In a Jira workflow, what is a transition?
Select an answer first
14application · easy
An admin needs to add a new status 'On Hold' to a service project workflow. The status should be used to pause issues. What is the correct way to add this status?
Select an answer first
15foundation · easy
What is the correct way to add a new status to a service project workflow in Jira Cloud?
Select an answer first

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