An admin needs to remove the 'Cancelled' status from a service project workflow because it is no longer used. What must the admin do to successfully remove the status?

Change the status name to 'Closed' and then remove it.

Simply remove the status and publish the workflow.

Remove the status and all issues in that status will be deleted.

Delete all transitions to and from the 'Cancelled' status, then remove the status, and publish the workflow.

A service project is designing a workflow for handling IT support requests. The team wants to ensure that the workflow is clear and efficient. Which approach aligns with workflow best practices?

Use a linear workflow with a small number of statuses and clear transitions.

Use separate workflows for each issue type to avoid any confusion.

Use a complex workflow with many statuses to capture every possible scenario.

Use a single status for all issues to simplify tracking.

An admin is editing a service project workflow and needs to add a new status 'Escalated' that should appear between 'In Progress' and 'Resolved'. What is the correct sequence of steps?

Publish the workflow, then add the status and transitions.

Add the status, publish, then add transitions.

Add transitions first, then add the status, then publish.

Add the 'Escalated' status, then add transitions from 'In Progress' to 'Escalated' and from 'Escalated' to 'Resolved', then publish the workflow.

A service project workflow has a transition from 'Open' to 'In Progress'. The team wants to ensure that the 'Resolution' field is set before an issue can be moved to 'Resolved'. What should be added to the 'In Progress' → 'Resolved' transition?

A validator that requires the 'Resolution' field to be set.

A post function that sets the 'Resolution' field automatically.

A condition that requires the 'Resolution' field to be set.

A workflow property that makes the 'Resolution' field required.

Managing Jira Service Projects for Cloud (ACP-420)

Domain 3Objective 1

Configure Service Project Workflows ACP-420 Practice Questions (Page 6)

Part of the Workflows and Automation domain, which makes up ~23% of our current practice bank.

29questions here

6free pages

7concepts

Questions 26–29

26application · medium
An admin needs to remove the 'Cancelled' status from a service project workflow because it is no longer used. What must the admin do to successfully remove the status?
Select an answer first
27application · medium
A service project is designing a workflow for handling IT support requests. The team wants to ensure that the workflow is clear and efficient. Which approach aligns with workflow best practices?
Select an answer first
28application · medium
An admin is editing a service project workflow and needs to add a new status 'Escalated' that should appear between 'In Progress' and 'Resolved'. What is the correct sequence of steps?
Select an answer first
29application · medium
A service project workflow has a transition from 'Open' to 'In Progress'. The team wants to ensure that the 'Resolution' field is set before an issue can be moved to 'Resolved'. What should be added to the 'In Progress' → 'Resolved' transition?
Select an answer first

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