Configure Service Project Workflows ACP-420 Practice Questions (Page 4)

Questions 16–20

1. 16application · easy

   An admin has edited a service project's workflow to add a new 'Pending Customer' status and a transition from 'Waiting for Support' to it. After saving the draft, what must the admin do to make the change available to agents working on issues?

   • ARestart the Jira instance.
   • BPublish the workflow draft to the project.
   • CReindex the project's issues.
   • DNotify agents to refresh their browsers.
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2. 17foundation · easy

   In Jira Cloud, where would you go to edit the workflow used by a service project?

   • AProject settings > People
   • BProject settings > Workflows
   • CProject settings > Notifications
   • DProject settings > Details
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4. 18foundation · easy

   Which two elements are the basic building blocks of a Jira workflow?

   • AStatuses and transitions
   • BPriorities and resolutions
   • CProjects and components
   • DFields and screens
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5. 19expert · hard

   A service project has a workflow with a 'Resolved' status. The admin adds a new status 'Verified' and a transition from 'Resolved' to 'Verified'. After publishing, the team reports that the 'Verified' status is not available on existing issues that are already 'Resolved'. What is the most likely reason?

   • AThe 'Verified' status is not associated with the correct issue type.
   • BThe transition from 'Resolved' to 'Verified' requires a condition that is not met.
   • CExisting issues cannot use new statuses added to a workflow.
   • DThe workflow was not published correctly, or the issues are using a different workflow.
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6. 20application · easy

   A service project workflow has a transition from 'Open' to 'In Progress'. The team wants to add a new transition from 'Open' to 'Cancelled' so that issues can be cancelled before work begins. What is the correct way to add this transition?

   • ACreate a new workflow and associate it with the project.
   • BAdd the transition directly in the project's permission scheme.
   • CEdit the workflow, add a transition from 'Open' to 'Cancelled', and publish the workflow.
   • DAdd the transition to the 'Open' status in the issue type screen scheme.
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