What is the purpose of the review state in the knowledge base publishing workflow?

To schedule the article for publication at a later date

To assign the article to a customer

To automatically translate the article into other languages

To allow another person to verify the article's accuracy before publication

In Jira Service Management, what determines whether a knowledge base article is visible to customers in the help center?

The article's publication status

What happens when you link a Confluence space to a service project as its knowledge base?

The project's issues are automatically converted into articles

The space is deleted and replaced with a new empty space

The space becomes the source of articles for the project's help center

All articles in the space become visible to customers automatically

A knowledge base has grown to over 500 articles. Agents are complaining that it is difficult to find the right article quickly. The articles are currently only organized by title. What should the administrator do to improve retrieval?

Add categories and labels to all articles.

Rename all articles with more descriptive titles.

Delete old articles to reduce the number of articles.

Create a separate knowledge base for each category.

How can customers search for knowledge base articles in the help center?

By using the search bar in the help center

By browsing the project's issue list

Managing Jira Service Projects for Cloud (ACP-420)

Domain 4Objective 1

Configure the Knowledge Base ACP-420 Practice Questions (Page 4)

Part of the Knowledge Management domain, which makes up ~17% of our current practice bank.

23questions here

5free pages

7concepts

Questions 16–20

16foundation · easy
What is the purpose of the review state in the knowledge base publishing workflow?
Select an answer first
17foundation · easy
In Jira Service Management, what determines whether a knowledge base article is visible to customers in the help center?
Select an answer first
18foundation · easy
What happens when you link a Confluence space to a service project as its knowledge base?
Select an answer first
19application · medium
A knowledge base has grown to over 500 articles. Agents are complaining that it is difficult to find the right article quickly. The articles are currently only organized by title. What should the administrator do to improve retrieval?
Select an answer first
20foundation · easy
How can customers search for knowledge base articles in the help center?
Select an answer first

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