Managing Jira Service Projects for Cloud (ACP-420)
Domain 4Objective 1
Configure the Knowledge Base ACP-420 Practice Questions (Page 2)
Part of the Knowledge Management domain, which makes up ~17% of our current practice bank.
23questions here
5free pages
7concepts
Questions 6–10
- 6
In Jira Service Management, where does an administrator enable or disable the knowledge base feature for a service project?
Select an answer first - 7
In Jira Service Management, which permission controls whether a user can create and edit knowledge base articles?
Select an answer first - 8
A support team wants to create a knowledge base article that explains how to reset a password. They want the article to be easy to read and follow. What is the best practice for structuring this article?
Select an answer first - 9
A support agent has created a knowledge base article and wants to make it visible to customers. The agent has 'Create' and 'Edit' permissions but does not have 'Publish' permission. What should the agent do?
Select an answer first - 10
A company wants to ensure that knowledge base articles are easily discoverable by customers in the help center. They have published articles and linked the knowledge base to the project. However, customers are still having trouble finding relevant articles. What should the administrator do to improve search visibility?
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