Configure the Knowledge Base ACP-420 Practice Questions (Page 5)

Questions 21–23

1. 21application · medium

   A service project currently has a knowledge base linked to it. The team wants to switch to a different knowledge base that has better organization. What should the administrator do?

   • ADelete the current knowledge base and create a new one with the same name.
   • BUnlink the current knowledge base and link the new knowledge base to the project.
   • CChange the project's category to match the new knowledge base.
   • DCreate a new project and move all tickets to it.
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   In the knowledge base publishing workflow, what is the typical state of an article before it is reviewed?

   • APublished
   • BDeleted
   • CDraft
   • DArchived
   Reveal Solution Discussion Select an answer first
3. 23foundation · easy

   What is the purpose of using labels on knowledge base articles?

   • ATo improve search and filtering of articles
   • BTo define the publishing workflow
   • CTo restrict article visibility to certain customers
   • DTo automatically link articles to service projects
   Reveal Solution Discussion Select an answer first