Configure Request Types ACP-420 Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Where can an administrator change the icon and name of an existing request type?

   • AIn the project's permission scheme
   • BIn the customer portal's general settings
   • CIn the workflow editor for the associated issue type
   • DIn the request type settings within the project
   Reveal Solution Discussion Select an answer first
2. 7expert · hard

   A Jira Service Management project has a request type called 'Executive Support' that is used by executive assistants to submit requests on behalf of executives. The request type should only be visible to a specific group of agents and not to regular customers. The project also has a group called 'Executive Assistants' that should be able to see and use this request type. What should the administrator do to meet these requirements?

   • AChange the issue type associated with the request type to 'Task' and set the issue type to 'Restricted'.
   • BHide the request type from the portal and grant the 'Executive Assistants' group permission to create requests using this request type.
   • CRemove the request type from all groups and add it to a new group that only the 'Executive Assistants' group can see.
   • DCreate a new project for executive support and add only the 'Executive Assistants' group as customers.
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A Jira Service Management project for a healthcare organization has request types for 'Patient Records Request', 'Billing Inquiry', 'Appointment Scheduling', and 'Insurance Verification'. The organization wants to organize these request types in the customer portal so that patients can easily find the appropriate one. They want to group 'Patient Records Request' and 'Insurance Verification' under 'Medical Records', and 'Billing Inquiry' and 'Appointment Scheduling' under 'Appointments & Billing'. What should the administrator do?

   • ARename the request types to include the group name as a prefix.
   • BChange the icons of the request types to match the group colors.
   • CHide the request types and create a single 'Patient Request' type with a dropdown to select the category.
   • DCreate two request type groups and assign each request type to the appropriate group.
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   An administrator wants a new request type to use a custom workflow that is different from the default. What must be done to achieve this?

   • AChange the workflow directly in the request type settings.
   • BModify the existing issue type's workflow.
   • CCreate a new issue type and associate it with the request type.
   • DCreate a new portal group and assign the request type to it.
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6. 10expert · hard

   A Jira Service Management project has a request type called 'VIP Access' that is used by a small group of VIP customers. The project manager wants to ensure that only VIP customers can see this request type in the portal, while all other customers see only the general request types. The project uses customer groups to manage access. What should the administrator do?

   • ACreate a new project for VIP customers and add only the VIP customer group to that project.
   • BRemove the request type from all groups and add it to a new group that only VIP customers can see.
   • CHide the 'VIP Access' request type from the portal and grant the VIP customer group permission to create requests using this request type.
   • DChange the issue type associated with the request type to 'Task' and set the issue type to 'Restricted'.
   Reveal Solution Discussion Select an answer first