Configure Request Types ACP-420 Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A Jira Service Management project for a travel agency has a request type called 'Flight Booking'. The team wants to add a new request type for 'Hotel Booking' that will have a form with fields for check-in date, check-out date, and number of guests. They also want to set an icon that represents a hotel. What should the administrator do?

   • ADuplicate the 'Flight Booking' request type and rename the duplicate to 'Hotel Booking'.
   • BCreate a new issue type called 'Hotel Booking' and add it to the project. The request type will be created automatically.
   • CCreate a new request type called 'Hotel Booking', associate it with an appropriate issue type, customize the form with the required fields, and set a hotel icon.
   • DEdit the 'Flight Booking' request type to add the hotel fields and change its name to 'Hotel Booking'.
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2. 12foundation · easy

   An administrator needs to modify the name and form of an existing request type. What is the correct approach?

   • AModify the workflow to change the request type's name.
   • BDelete the request type and create a new one with the desired settings.
   • CEdit the request type directly in the project settings.
   • DChange the associated issue type to a new one.
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4. 13foundation · easy

   In Jira Service Management, what are the customer-facing categories that contain request types called?

   • AQueues
   • BPortal groups
   • CPermission schemes
   • DWorkflows
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5. 14foundation · easy

   What is the effect of marking a request type as 'Hidden' in Jira Service Management?

   • AThe request type is permanently deleted from the project.
   • BCustomers cannot see it in the portal, but agents can still use it to create issues.
   • CThe request type's workflow is deactivated.
   • DBoth customers and agents lose access to the request type.
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6. 15foundation · easy

   What is the primary purpose of associating an issue type with a request type in Jira Service Management?

   • ATo control the SLA (Service Level Agreement) targets for the request.
   • BTo determine which customers can see the request type in the portal.
   • CTo set the icon and name displayed to customers in the help center.
   • DTo define the workflow and fields that will be used to process the request.
   Reveal Solution Discussion Select an answer first