Configure Request Types ACP-420 Practice Questions (Page 5)

Questions 21–25

1. 21expert · hard

   A Jira Service Management project has a request type called 'Bug Report' that is associated with the 'Bug' issue type. The project team wants to change the workflow for bug reports to include an additional 'QA Review' status. They also want to ensure that the request form includes a field for 'Affected Version'. The administrator needs to make these changes. What should the administrator do?

   • ACreate a new issue type called 'Bug Report' with the new workflow and the 'Affected Version' field, and associate it with the request type.
   • BChange the issue type associated with the 'Bug Report' request type to a new issue type that already has the 'QA Review' status and 'Affected Version' field.
   • CEdit the 'Bug' issue type's workflow to add the 'QA Review' status, and then add the 'Affected Version' field to the 'Bug Report' request form.
   • DEdit the 'Bug Report' request type to add the 'QA Review' status and the 'Affected Version' field.
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2. 22expert · hard

   A Jira Service Management project for a financial institution has request types for 'Account Opening', 'Loan Application', 'Fraud Report', and 'General Inquiry'. The compliance team wants to ensure that 'Fraud Report' is prominently displayed in the portal, while 'General Inquiry' should be less prominent. They also want to group 'Account Opening' and 'Loan Application' under 'Banking Services'. What should the administrator do?

   • AHide 'General Inquiry' from the portal and keep 'Fraud Report' visible.
   • BChange the icons of 'Fraud Report' to a bright color and 'General Inquiry' to a dull color.
   • CCreate a group called 'Banking Services' for 'Account Opening' and 'Loan Application', and leave 'Fraud Report' and 'General Inquiry' ungrouped but reorder them so 'Fraud Report' appears first.
   • DCreate a group for each request type and order the groups with 'Fraud Report' first.
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4. 23application · medium

   A Jira Service Management project for a marketing team has a request type called 'Campaign Support'. The team wants to improve the request form to include a dropdown field for selecting the campaign type (e.g., Email, Social, Print) and a text field for the campaign name. They also want to add instructions at the top of the form to guide customers. What should the administrator do?

   • AEdit the 'Campaign Support' request type and use the form designer to add the dropdown and text fields, and add an instruction text at the top.
   • BModify the workflow of the request type to include a screen with the desired fields.
   • CChange the request type's icon and name to better reflect the new fields.
   • DCreate a new issue type with the desired fields and associate it with the 'Campaign Support' request type.
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5. 24application · medium

   A Jira Service Management project for an HR department has multiple request types: 'New Hire Setup', 'Employee Name Change', 'Benefits Inquiry', and 'Payroll Issue'. The HR team wants to make it easier for employees to find the right request type in the customer portal. They want to group related requests together. What should the administrator do?

   • AChange the icons of the request types to similar colors so they look like a group.
   • BRename the request types to include a prefix like 'HR - ' so they appear together in alphabetical order.
   • CHide the request types from the portal and create a single 'HR Request' type with a dropdown field to select the specific request.
   • DCreate two groups: 'Onboarding' for 'New Hire Setup' and 'Employee Name Change', and 'Compensation & Benefits' for 'Benefits Inquiry' and 'Payroll Issue'.
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6. 25application · medium

   A Jira Service Management project is being set up for a university IT department. The project will serve both students and faculty. The IT team wants to provide a clear and organized customer portal where users can easily find the right type of request. They plan to have request types for 'Email Setup', 'Wi-Fi Access', 'Software Installation', and 'Hardware Repair'. What is the primary benefit of using request types in this scenario?

   • ARequest types allow the IT team to capture specific information from customers through customized forms.
   • BRequest types define the SLA for each type of request.
   • CRequest types determine the security level of the issues created.
   • DRequest types automatically assign issues to the appropriate agent based on the type.
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