Enable Customer Self-Service ACP-420 Practice Questions (Page 2)

Questions 6–10

1. 6foundation · medium

   What is the primary purpose of configuring the customer portal in Jira Service Management?

   • ATo store knowledge base articles for internal use only.
   • BTo allow customers to create and track requests.
   • CTo provide a space for agents to collaborate on internal tasks.
   • DTo manage SLAs for customer requests.
   Reveal Solution Discussion Select an answer first
2. 7foundation · medium

   Which configuration option is essential for customers to track their requests through the portal?

   • AAssigning agents to each request type.
   • BEnabling the 'Request tracking' feature in the portal settings.
   • CCreating a knowledge base article for each request type.
   • DSetting up a custom domain for the portal.
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A project has a portal that is currently open to anyone with the link. The administrator wants to restrict access to only customers who have been added to the project. What should they do?

   • AKeep the portal open but add a CAPTCHA
   • BDisable the portal and use email only
   • CShare the portal link only with the customers
   • DChange the portal settings to require customers to log in
   Reveal Solution Discussion Select an answer first
5. 9foundation · medium

   Which setting determines whether a customer can see a specific knowledge base article in the portal?

   • AThe request type of the article.
   • BThe article's creation date.
   • CThe article's visibility setting.
   • DThe customer's email address.
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   An organization has two customer groups: internal employees and external partners. They want both groups to access the portal, but external partners should only see a subset of request types. What should the administrator configure?

   • ADisable the portal for external partners and handle their requests via email
   • BSet portal permissions to allow both groups, and restrict request types by customer permissions
   • CCreate separate portals for each group
   • DGive external partners the same permissions as internal employees
   Reveal Solution Discussion Select an answer first