Set up the Customer Portal ACP-420 Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   How does Jira Service Management handle localization for the customer portal?

   • AIt allows customers to manually select their preferred language from a dropdown on the portal
   • BIt requires administrators to create separate portals for each language
   • CIt only supports English and requires a third-party plugin for other languages
   • DIt uses the customer's browser language settings to automatically translate the portal
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2. 7foundation · easy

   What type of content can be added to the customer portal as a page?

   • AKnowledge base articles
   • BSLA reports
   • CJira workflows
   • DUser profiles
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4. 8foundation · easy

   Which of the following can be added to the portal menu?

   • ALinks to external websites
   • BJira workflow configurations
   • CUser profile settings
   • DSLA reports
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5. 9expert · medium

   A company has a large customer portal with many request types and help articles. Customers are complaining that the search results are too broad and include irrelevant items. The administrator wants to improve the search experience by allowing customers to filter results by category (e.g., 'Hardware', 'Software', 'Billing'). What is the most effective way to configure this?

   • AAsk customers to use the browser's find function to search within the portal.
   • BUse custom CSS to add a filter dropdown to the search bar.
   • CEnable the portal search and configure the search filters to use the request type categories and content page categories.
   • DDisable the portal search and create a static page with links to all request types and articles.
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6. 10application · medium

   A company has a Jira Service Management project used by both internal employees and external partners. The internal employees should see all request types, including 'HR Support' and 'IT Equipment'. The external partners should only see 'Partner Support' and 'Partner Onboarding'. The administrator wants to ensure that partners do not see internal request types. What is the most efficient way to achieve this?

   • ACreate a separate portal for partners with only the partner request types.
   • BAdd the partners as customers and manually tell them which request types to use.
   • CDisable the internal request types when partners are logged in.
   • DCreate a partner group, add the partners to it, and use request type visibility to show only 'Partner Support' and 'Partner Onboarding' to that group.
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