Set up the Customer Portal ACP-420 Practice Questions (Page 7)

Questions 31–35

1. 31foundation · easy

   What is the purpose of the portal menu in Jira Service Management?

   • ATo organize and display links to request types, knowledge base articles, and other portal pages
   • BTo configure the portal's branding and appearance
   • CTo set up automated email notifications
   • DTo manage user permissions and access levels
   Reveal Solution Discussion Select an answer first
2. 32expert · medium

   A large corporation has a strict brand guideline that requires a specific shade of blue for all customer-facing interfaces. The default Jira Service Management portal theme only offers a limited set of colors. The administrator has already uploaded the corporate logo. To match the exact brand color, the administrator needs to apply a custom color that is not in the default palette. What is the most effective way to achieve this?

   • ASelect the closest color from the default palette and accept the slight difference.
   • BContact Atlassian to request a custom theme.
   • CUse the 'Custom CSS' option in portal settings to override the primary color variable with the exact hex code.
   • DUpload an image with the exact color as the portal background.
   Reveal Solution Discussion Select an answer first
4. 33foundation · easy

   Which permission controls whether a user can view the customer portal?

   • ABrowse projects
   • BCreate issues
   • CAdd comments
   • DManage projects
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5. 34application · medium

   A retail company's Jira Service Management portal is primarily used by store managers on their mobile phones. The current portal is difficult to navigate on small screens, and the branding colors do not display well on mobile. The administrator wants to improve the mobile experience and ensure the portal is easy to use on any device. What should the administrator do?

   • ACreate a separate mobile-specific portal with a different URL.
   • BDisable images and logos on the portal to improve mobile loading times.
   • CUse the portal's responsive design features and test the portal on a mobile device using the preview option.
   • DAsk customers to use the desktop version of the portal on their phones.
   Reveal Solution Discussion Select an answer first
6. 35foundation · easy

   What is the default state of the customer portal for a newly created Jira Service Management project?

   • AEnabled by default
   • BEnabled only for projects with a company-managed template
   • CDisabled by default
   • DEnabled only after a request is created
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