Set up the Customer Portal ACP-420 Practice Questions (Page 8)

Questions 36–38

1. 36foundation · easy

   What is the purpose of grouping request types on the customer portal?

   • ATo assign different agents to each group
   • BTo create separate permission sets for each group
   • CTo enable different branding for each group
   • DTo organize related request types into categories for easier navigation
   Reveal Solution Discussion Select an answer first
2. 37foundation · easy

   Why is it important to preview the customer portal before making it live?

   • ATo ensure the portal appears and functions as expected for customers
   • BTo test the portal's performance under heavy load
   • CTo verify that agents can access the portal
   • DTo check the portal's SEO ranking
   Reveal Solution Discussion Select an answer first
3. 38application · easy

   A software company wants to add a 'Frequently Asked Questions' page to its customer portal. The page should contain a list of common questions and answers. The administrator also wants this page to be easily discoverable through the portal search. What is the best way to create this content?

   • ACreate a new announcement with the FAQ content.
   • BAdd the FAQ content to the portal description.
   • CCreate a new content page in the portal and add the FAQ content, then ensure the page is indexed for search.
   • DCreate a new request type called 'FAQ' and add the questions and answers as fields.
   Reveal Solution Discussion Select an answer first