You can see it againUnder pressure people bring back shapes and positions long after the wording has gone.
Picture superiority · Shepard 1967, Standing 1973
SALESFORCESalesforce Certified Platform Administrator II
The Salesforce Certified Platform Administrator II certification validates your ability to harness advanced Salesforce features and functionality to solve complex business problems. Designed for seasoned administrators, this credential proves you can optimize the platform, drive user adoption, and deliver strategic value. Earning it demonstrates your expertise and opens doors to new career opportunities.
Exam formatMultiple choice, multiple select, and scenario-based questions
DeliveryWebassessor
Free questions337
Content last reviewed 30 July 2026 · Up to date
The certification
What Salesforce Certified Platform Administrator II proves, and what it asks of you
What this certification covers, who it is written for, and what the exam itself looks like on the day.
10domains
17objectives
100concepts
What it is
What this certification is
What it validates, who it is written for, and the experience it assumes.
About this certification
The Salesforce Certified Platform Administrator II certification is for experienced Salesforce Administrators who have mastered the platform's advanced capabilities. This credential goes beyond foundational administration, focusing on the strategic application of features to address intricate business challenges. It validates your ability to design and implement sophisticated solutions that maximize the value of Salesforce for your organization.
Achieving this certification signals to employers that you are a seasoned professional capable of driving innovation and efficiency. It demonstrates your deep understanding of the platform and your readiness to take on complex administrative roles. As a globally recognized credential, it enhances your professional credibility and career prospects within the Salesforce ecosystem.
Who it’s for
This certification is for experienced Salesforce Administrators who are responsible for managing and optimizing the platform for their organizations. It is ideal for professionals who have a solid foundation in Salesforce administration and are looking to advance their skills and career. Candidates typically have several years of hands-on experience and are comfortable with advanced configuration, automation, and data management. They are problem-solvers who enjoy leveraging technology to improve business processes and drive user adoption.
Recommended experience
Salesforce recommends that candidates have at least 2-3 years of experience as a Salesforce Administrator, including hands-on experience with advanced features and functionality. Experience with advanced configuration, including custom objects, fields, and page layouts; Proficiency in automation tools such as Process Builder, Flow, and Workflow Rules; Understanding of data management, including data imports, exports, and data quality; Experience with user management, security, and sharing settings; Knowledge of Salesforce best practices and governance
The syllabus
What you’ll learn
Every domain and objective Salesforce measures, with the weight they carry on the exam.
The official Salesforce exam outline · checked 30 July 2026 · See the source
SECURITY AND ACCESS
- Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, profile vs. sharing rules, communities’ security settings, field and record level access, sharing rules, field level security, record types).
- Describe the capabilities of territory management and the implications to the sharing model.
- Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.
EXTENDING CUSTOM OBJECTS AND APPLICATIONS
- EXTENDING CUSTOM OBJECTS AND APPLICATIONS
AUDITING AND MONITORING
- AUDITING AND MONITORING
SALES CLOUD APPLICATIONS
- Explain how to customize and maintain products, price books, schedules, and quotes.
- Describe the capabilities of forecasting (categories, hierarchy, quotas).
SERVICE CLOUD APPLICATIONS
- Explain how to create and maintain Salesforce Knowledge (Article Record Types, data categories).
- Explain how to create and maintain service entitlements and entitlement processes.
- Describe the features of Salesforce which enable interaction between support agents and customers (Live Agent, Case Feed, Service Cloud Console, and communities, Omni-Channel).
DATA MANAGEMENT
- DATA MANAGEMENT
CONTENT MANAGEMENT
- CONTENT MANAGEMENT
CHANGE MANAGEMENT
- Describe the options available to move metadata between environments (change sets, Force.com IDE).
- Describe the capabilities and best practices for using change sets to move metadata between environments.
ANALYTICS, REPORTS AND DASHBOARDS
- ANALYTICS, REPORTS AND DASHBOARDS
PROCESS AUTOMATION
- Given a scenario, troubleshoot an approved process.
- Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem (Process Automation, formula fields, and when to use Visualforce and Apex triggers.
On the day
The exam itself
Everything Salesforce publishes about sitting it, and nothing we inferred.
Prerequisites
Must hold the Salesforce Certified Platform Administrator I certification
CertificationSalesforce Certified Platform Administrator II
Exam formatMultiple choice, multiple select, and scenario-based questions
DeliveryWebassessor
LanguagesEnglish, Japanese, German, Spanish, French, Portuguese (Brazilian)
After you pass
Where this credential goes next
The path Salesforce lays out, how the credential is kept, and where to book.
Step-by-step path to Salesforce Certified Platform Administrator II
PrerequisiteMust hold the Salesforce Certified Platform Administrator I certification
Credential earnedSalesforce Certified Platform Administrator II Certification Renewal and maintenance
Salesforce certifications are maintained through free, mandatory maintenance modules released with each Salesforce release. Complete the required modules within the designated timeframe to keep your certification active. Stay current with the latest technologies and maintain your certification.
Learn more about renewal requirements Lifecycle status
This certification is currently active and available. Salesforce maintains this certification to validate current skills and industry relevance.
Exam status: ActiveMaintained by Salesforce
Exam registration
Register for the exam through Webassessor, Salesforce’s authorized testing partner.
Schedule your examVisit the official Salesforce certification page for exam policies and requirements.
View the official pageYour coach
And when you are serious, your coach Pip takes over
Your coach in the app reads what you have answered with the book closed and tells you one thing to do tonight. It will not count an answer you gave with the page open, and it will tell you when you are not ready.
See how the coach worksBefore you book
Questions people ask
How does the Platform Administrator II exam relate to the Platform Administrator I exam?
Platform Administrator II is an advanced credential that builds on the foundational knowledge validated by Platform Administrator I. You must hold the Platform Administrator I certification before attempting the Platform Administrator II exam.
Is there a hands-on or lab component in the Platform Administrator II exam?
The exam consists of multiple-choice and scenario-based questions. There is no separate hands-on lab component, but the questions are designed to test practical, real-world application of advanced administrative skills.
What is the retake policy if I fail the Platform Administrator II exam?
Salesforce allows you to retake the exam after a waiting period. You must wait at least 14 days after your first failed attempt, and 30 days after subsequent attempts. There is no limit on the number of attempts.
Can I schedule the Platform Administrator II exam online?
Yes, you can schedule the exam online through Webassessor, either for online proctored delivery or at a test center. You will need to create an account and select your preferred date and time.
What job roles does the Platform Administrator II certification map to?
This certification is designed for experienced Salesforce Administrators who are responsible for managing complex Salesforce environments, leading administration teams, or acting as trusted advisors to business stakeholders.
Are there any discounts or vouchers available for the Platform Administrator II exam?
Salesforce occasionally offers discounts through partner programs or promotional events. Check the official certification page or your Trailhead account for any current offers.
How soon will I receive my exam results?
For online proctored exams, results are typically available immediately after the exam. For test center exams, results may take a few days to be processed. You will receive an email notification when your score report is ready.
Is the Platform Administrator II exam available in all countries?
Salesforce exams are available in many countries through the Webassessor network. However, availability may vary by region. Check the Webassessor website for a list of supported locations.
Information freshness · Content last reviewed on 2026-07-30 Up to date
Practice free questions 337 questions, free, no account needed.
The curriculum
The whole exam, mapped and written
Every domain, every objective, and every concept Salesforce measures — each one written out.
10domains
17objectives
100concepts
74free pages
The domains, and what sits inside them
Every objective below is a page you can open and practise now, without an account.
The official Salesforce exam outline · checked 30 July 2026 · See the source
1SECURITY AND ACCESS51 questions
Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, profile vs. sharing rules, communities’ security settings, field and record level access, sharing rules, field level security, record types).9 concepts · 4 pagesOpen →Describe the capabilities of territory management and the implications to the sharing model.6 concepts · 4 pagesOpen →Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.5 concepts · 3 pagesOpen →
2EXTENDING CUSTOM OBJECTS AND APPLICATIONS18 questions
3AUDITING AND MONITORING11 questions
4SALES CLOUD APPLICATIONS43 questions
5SERVICE CLOUD APPLICATIONS59 questions
Explain how to create and maintain Salesforce Knowledge (Article Record Types, data categories).6 concepts · 3 pagesOpen →Explain how to create and maintain service entitlements and entitlement processes.8 concepts · 6 pagesOpen →Describe the features of Salesforce which enable interaction between support agents and customers (Live Agent, Case Feed, Service Cloud Console, and communities, Omni-Channel).5 concepts · 4 pagesOpen →
6DATA MANAGEMENT22 questions
7CONTENT MANAGEMENT20 questions
8CHANGE MANAGEMENT48 questions
9ANALYTICS, REPORTS AND DASHBOARDS26 questions
10PROCESS AUTOMATION39 questions
Given a scenario, troubleshoot an approved process.5 concepts · 4 pagesOpen →Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem (Process Automation, formula fields, and when to use Visualforce and Apex triggers.6 concepts · 5 pagesOpen →
Not a table of contents
Every line on this map already opens
In front of every objective the practice pages are already there, free and without an account. This is one objective, opened.
Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, profile vs. sharing rules, communities’ security settings, field and record level access, sharing rules, field level security, record types).4 pagesOpen →
Free in front of it
20 questions on this objective, five to a page. Every range above is a real page, open now, with no account.
Reading the map is not the same as knowing the ground
The curriculum tells you what is on the exam. Proving you know it is a different job — and it is the one the closed-book run does.
Free questions
337 questions. No account, no card.
The whole bank is open. 5 questions to a page, every answer explained, and a discussion thread on each one.
337questions
74pages
17objectives
Freealways
Start anywhereGiven a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, profile vs. sharing rules, communities’ security settings, field and record level access, sharing rules, field level security, record types). 20 questions · 4 pages
Browse by domain
Every objective, and every page range, is a link — so you can pick up exactly where you left off.
1SECURITY AND ACCESS51 questions
2EXTENDING CUSTOM OBJECTS AND APPLICATIONS18 questions
3AUDITING AND MONITORING11 questions
4SALES CLOUD APPLICATIONS43 questions
5SERVICE CLOUD APPLICATIONS59 questions
6DATA MANAGEMENT22 questions
7CONTENT MANAGEMENT20 questions
8CHANGE MANAGEMENT48 questions
9ANALYTICS, REPORTS AND DASHBOARDS26 questions
10PROCESS AUTOMATION39 questions
What a practice page gives you
1Five to a page
Short enough to finish, long enough to matter.
2Every answer explained
Not only which one is right — why the others are wrong.
3A discussion on each
Ask, answer, and vote. Every question has its own thread.
A question, and the idea behind it
Every question comes from a concept
These are not trivia. Each one is written against a concept in the book, so when you get one wrong there is somewhere to go and find out why.
The visual book
See it once. Carry it into the exam.
The pages shown here come from our AI-900 book — an example of how each concept is written in plain language and, where the idea needs one, drawn as a full page you can take in at a glance.
100concepts
337free questions
Why a picture, and not another paragraph
Three reasons, and each one is a real finding rather than a slogan.
You can see it againThe whole idea at onceWhere it starts, what happens in the middle, what comes out, and the mistake to avoid.
Multimedia principle · MayerThe look-alikes sit togetherThe pairs the exam tests are drawn side by side, so the difference is seen, not told.
Dual coding · PaivioWhat one page is made of
You are never asked to read a poster here — only to see how one is built. After that, every other page is legible at a glance.
1A numbered strip on top
The idea as a sequence, followed with a finger before a word is read.
2Panels for the parts
What it is, how the machine learns it, when it is the right tool.
3The trap, framed
The distinction the exam tests, given its own box instead of buried in prose.
4One line at the bottom
The sentence to carry into the exam room.
Open book, on purpose
Answer it with the picture beside you
This is the part that teaches. The illustration and the written explanation stay where they are while you work, so a scenario stops being a memory test and becomes something you can simply look at.
It teaches · it does not count
A smartphone uses AI to unlock when the owner looks at the camera. Which AI capability is being used?
AImage classification
BFacial recognition
COptical character recognition
DObject detection
Look at the five steps. Detect finds a face, align straightens it, encode turns it into numbers, search compares it with a stored face, and decide answers one question: is this the same person? Classification would only say “a face”. Detection would only draw a box. Neither decides whose.
Then the page shuts, and it starts counting
The same questions come back with the book closed — that run is the one that counts. After it, your coach picks one thing for tonight, sized to the time you have, and brings pages back before you lose them.
Testing effect · Roediger & Karpicke 2006 · spacing effect · Cepeda et al. 2006
Official resources
Straight from Salesforce
Where the exam is defined, scheduled and scored.
4official links
100concepts mapped
The source
Salesforce’s own pages
We link to them rather than repeat them, so nothing here goes stale behind them.
Checked against the source
Every objective on the official Salesforce outline already has questions here
We build from the official skills outline, not from a summary of it — 17 objectives, 100 concepts written under them, and free questions against every one. When Salesforce changes the outline, this page changes with it.
17objectives on the outline→100concepts written→337free questions
An official page tells you what will be asked. It cannot tell you what you will get right.
That is the only question worth answering the night before, and no link answers it. You answer it by taking the questions with the book closed, and seeing what comes back.