Given a Scenario, Troubleshoot an Approved Process. PLATFORM-ADMINISTRATOR-II Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   An approval process is not triggering for records that should qualify. Which configuration element should an administrator review FIRST to determine if the process is even eligible to run?

   • AThe approval actions defined in the final step.
   • BThe email templates used for approval notifications.
   • CThe entry criteria of the approval process.
   • DThe field-level security settings for the object.
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   An admin is troubleshooting an approval process for vendor invoices. The process is failing with an error when a user submits an invoice for approval. The error message says 'Approval process is not available for this record.' The admin checks the approval process configuration and sees that the entry criteria include a formula that references a custom field 'Invoice_Status__c'. What is the most likely cause of the error?

   • AThe user submitting the invoice does not have the 'Submit for Approval' permission.
   • BThe formula field 'Invoice_Status__c' is not a picklist field, causing the formula to fail.
   • CThe approval process is inactive, so it is not available for any records.
   • DThe entry criteria formula evaluates to false for the invoice record.
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   After testing a fix in a sandbox, an administrator wants to ensure no new issues were introduced. Which additional step is MOST appropriate during validation?

   • ATest a record that should NOT enter the approval process to confirm it is excluded.
   • BDelete the test records to keep the sandbox clean.
   • CCompare the approval process to the production version to ensure they match.
   • DCheck the debug logs for any warnings during the test.
   Reveal Solution Discussion Select an answer first
5. 4application · medium

   An admin is troubleshooting an approval process for travel requests. The process is not sending approval requests to the correct approver. The admin has identified a potential fix: changing the assigned approver from a static user to a field on the record. Before deploying the fix to production, what should the admin do?

   • ADeploy the change directly to production and monitor the next few approvals.
   • BAsk the approver to manually approve the next few requests.
   • CTest the change in a sandbox by creating a travel request and submitting it for approval.
   • DReview the approval history for past travel requests to see if the issue is consistent.
   Reveal Solution Discussion Select an answer first
6. 5application · medium

   An admin is troubleshooting an approval process for employee onboarding. The process has been approved, but when a new employee record is submitted for approval, the approval request is not sent to the expected approver. The admin checks the approval history and sees that the request was sent to a different user. What is the most likely cause?

   • AThe approval step uses a 'User' field on the record to determine the approver, and that field points to a different user.
   • BThe user who submitted the record is the approver, and the process is configured to skip the approval if the submitter is the approver.
   • CThe approval process has multiple steps, and the first step is not the one being executed.
   • DThe approval process is using a queue for the approver, and the queue has multiple members.
   Reveal Solution Discussion Select an answer first