Given a Scenario, Troubleshoot an Approved Process. PLATFORM-ADMINISTRATOR-II Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   An administrator is troubleshooting an approval process that is not submitting records for approval as expected. According to a systematic troubleshooting framework, which step should the administrator perform FIRST?

   • AIdentify the specific symptom, such as which records are affected and what behavior is observed.
   • BModify the entry criteria to ensure more records qualify for the approval process.
   • CDeactivate the approval process to prevent further records from being affected.
   • DReview the debug logs for all users who submitted records in the last 24 hours.
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   An approval process is behaving unexpectedly because a formula in the entry criteria evaluates to FALSE for records that should qualify. What is the most likely impact of this error?

   • ARecords are submitted but the approval steps are skipped.
   • BRecords that should enter the approval process are not submitted for approval.
   • CRecords are submitted but the final approval action does not execute.
   • DRecords are submitted but immediately rejected by the first approver.
   Reveal Solution Discussion Select an answer first
4. 13expert · medium

   An admin is troubleshooting an approval process for purchase orders. The process is failing intermittently. The admin has reviewed the approval history and the configuration but cannot find a pattern. The admin suspects that the issue is related to a field update action that changes a field used in the entry criteria of a later step. What is the best way to diagnose this?

   • ACheck the field update action's formula to see if it can return null.
   • BEnable debug logging for the approval process and reproduce the issue.
   • CAsk the users to provide more details about when the issue occurs.
   • DReview the approval history for all purchase orders to see if there is a pattern.
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   An administrator has modified an approval process in a sandbox. What is the BEST way to validate that the fix works before deploying to production?

   • ADeploy the change to production and monitor user feedback.
   • BReview the approval process configuration for syntax errors.
   • CAsk another administrator to review the changes.
   • DCreate a test record that meets the entry criteria and submit it for approval.
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   An approval process fails with an error indicating that a lookup field referenced in a step is empty. What is the most likely cause of this error?

   • AThe record does not have a value in the lookup field required by the approval step.
   • BThe email template for the approval notification is invalid.
   • CThe user submitting the record lacks the 'Approve' permission.
   • DThe approval process is inactive.
   Reveal Solution Discussion Select an answer first