A nonprofit organization wants to track the trend of monthly donations over the past year. They need to compare the total donation amount for each month, but the standard report only shows current data. Which solution should the administrator implement to capture historical donation totals?

Create a reporting snapshot that runs monthly and stores the total donation amount in a custom object.

Create a custom summary formula in the report to calculate the donation total for each month.

Use a dashboard with a historical trend chart that automatically saves past data.

Enable field history tracking on the donation amount field to see past values.

A regional manager wants a dashboard component that shows the relationship between the number of support cases closed and the average customer satisfaction rating for each of the past six months. The manager needs to see both metrics on the same chart to identify if there is a correlation. Which chart type should the administrator use?

A donut chart with cases closed and satisfaction rating as two slices.

A scatter chart with cases closed on the x-axis and satisfaction rating on the y-axis.

A bar chart with cases closed and satisfaction rating as two separate bars for each month.

A line chart with two lines, one for cases closed and one for satisfaction rating.

A support manager wants a dashboard that shows case volume by status, but also wants to allow viewers to filter the dashboard by region and product. The manager does not want to create multiple dashboards for each combination. Which dashboard feature should the administrator implement?

Use a report with a cross filter for region and product.

Create separate dashboards for each region and product combination.

Create a dynamic dashboard that automatically filters by the viewer's region and product.

Add dashboard filters for region and product that viewers can use to refine the data.

What is the purpose of a cross filter in a report?

To compute custom summary metrics

To group records into custom ranges

To include or exclude records based on related records

To combine data from multiple report types

SalesforceCertified Platform Administrator II

Domain 9Objective 1

ANALYTICS, REPORTS AND DASHBOARDS PLATFORM-ADMINISTRATOR-II Practice Questions (Page 1)

Part of the ANALYTICS, REPORTS AND DASHBOARDS domain, which accounts for 10% of the PLATFORM-ADMINISTRATOR-II exam.

26questions here

6free pages

9concepts

10%of the exam

Questions 1–5

1foundation · easy
An analyst needs to create a report that shows opportunities and their associated contacts side by side in a single view. The data comes from two different report types. Which feature should be used?
Select an answer first
2application · medium
A nonprofit organization wants to track the trend of monthly donations over the past year. They need to compare the total donation amount for each month, but the standard report only shows current data. Which solution should the administrator implement to capture historical donation totals?
Select an answer first
3application · medium
A regional manager wants a dashboard component that shows the relationship between the number of support cases closed and the average customer satisfaction rating for each of the past six months. The manager needs to see both metrics on the same chart to identify if there is a correlation. Which chart type should the administrator use?
Select an answer first
4application · medium
A support manager wants a dashboard that shows case volume by status, but also wants to allow viewers to filter the dashboard by region and product. The manager does not want to create multiple dashboards for each combination. Which dashboard feature should the administrator implement?
Select an answer first
5foundation · easy
What is the purpose of a cross filter in a report?
Select an answer first

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ANALYTICS, REPORTS AND DASHBOARDS PLATFORM-ADMINISTRATOR-II Practice Questions (Page 1)

Questions 1–5

An analyst needs to create a report that shows opportunities and their associated contacts side by side in a single view. The data comes from two different report types. Which feature should be used?

A nonprofit organization wants to track the trend of monthly donations over the past year. They need to compare the total donation amount for each month, but the standard report only shows current data. Which solution should the administrator implement to capture historical donation totals?

A support manager wants a dashboard that shows case volume by status, but also wants to allow viewers to filter the dashboard by region and product. The manager does not want to create multiple dashboards for each combination. Which dashboard feature should the administrator implement?

What is the purpose of a cross filter in a report?

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