SALESFORCESalesforce Certified Platform Administrator II
The Salesforce Certified Platform Administrator II certification validates your ability to harness advanced Salesforce features and functionality to solve complex business problems. Designed for seasoned administrators, this credential proves you can optimize the platform, drive user adoption, and deliver strategic value. Earning it demonstrates your expertise and opens doors to new career opportunities.
337 practice questions · Updated 2026-07-30
10Domains
17Objectives
100Concepts
337Questions
PLATFORM-ADMINISTRATOR-II Curriculum
Every domain, objective, and concept the PLATFORM-ADMINISTRATOR-II exam measures.
- Sharing Model Basics
- Controlled by Parent
- Grant Access by Hierarchies
- Profile vs. Sharing Rules
- Communities Security Settings
- Field and Record Level Access
- Sharing Rules
- Field Level Security
- Record Types
- Territory Management Overview
- Territory Assignment Rules
- Territory Hierarchy and Sharing
- Implications for Sharing Model
- Territory Types and Access Levels
- Territory Management vs. Role Hierarchy
- Custom Profiles
- Permission Sets
- Delegated Administration
- Comparing Profiles and Permission Sets
- Delegated Administration vs. Profiles and Permission Sets
- Master-Detail Relationship
- Lookup Relationship
- Choosing Between Relationship Types
- Debug Logs
- Setup Audit Trail
- Tool Selection for Monitoring Scenarios
- Product Setup
- Price Book Management
- Price Book Entries
- Schedule Management
- Quote Creation and Customization
- Quote-to-Order Process
- Product and Price Book Maintenance
- Forecasting Categories
- Forecasting Hierarchy
- Forecasting Quotas
- Article Record Types
- Creating Article Record Types
- Maintaining Article Record Types
- Data Categories
- Creating Data Categories
- Maintaining Data Categories
- Service Entitlements Overview
- Creating Service Entitlements
- Maintaining Service Entitlements
- Entitlement Processes Overview
- Creating Entitlement Processes
- Maintaining Entitlement Processes
- Linking Entitlements to Records
- Entitlement Process Evaluation
- Live Agent
- Case Feed
- Service Cloud Console
- Communities
- Omni-Channel
- Data Quality Tools
- Validation Best Practices
- Managing Duplicates
- Data Enrichment
- Archiving Data
- Salesforce Content Setup
- Content Library Management
- Content Types and Metadata
- Content Publishing and Lifecycle
- Content User Roles and Permissions
- Content Maintenance Best Practices
- Change Sets Overview
- Change Set Components
- Creating and Uploading Change Sets
- Deploying and Validating Change Sets
- Change Set Limitations
- Force.com IDE Overview
- Force.com IDE Metadata Operations
- Comparing Change Sets and Force.com IDE
- Change Set Fundamentals
- Change Set Components
- Creating Change Sets
- Adding Components to Change Sets
- Uploading and Deploying Change Sets
- Change Set Best Practices
- Custom Report Types
- Reporting Snapshots
- Complex Charting
- Custom Summary Formulas
- Bucketing
- Joined Reports
- Cross Filters
- Dynamic Dashboards
- Dashboard Filters
- Troubleshooting Framework
- Process Approval History
- Approval Process Configuration Review
- Approval Process Error Handling
- Testing and Validation of Fixes
- Complex Scenario Analysis
- Automation Tool Selection
- Formula Field Application
- Visualforce Usage Criteria
- Apex Trigger Usage Criteria
- Integration of Automation Tools
Ready to practice?Test your knowledge with exam-style questions or take an intelligent quiz tailored to your level.
Percentages reflect share of the current practice bank, not official exam weightings — no structured per-skill weight is published for PLATFORM-ADMINISTRATOR-II, so none is invented.