Given a Scenario, Troubleshoot an Approved Process. PLATFORM-ADMINISTRATOR-II Practice Questions (Page 2)

Questions 6–10

1. 6expert · medium

   An admin is troubleshooting an approval process for project proposals. The process has multiple steps, and the approval history shows that a proposal was approved at the first step but then rejected at the second step. The admin needs to understand why the second step rejected the proposal. What is the most effective way to diagnose the issue?

   • AReview the approval history for the second step to see the comments and the approver's decision.
   • BReview the field update actions on the first step to see if they changed any fields.
   • CCheck the entry criteria for the second step to see if the proposal meets them.
   • DLook at the proposal record to see if any required fields are missing.
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2. 7foundation · easy

   An administrator is investigating why a record did not complete an approval process. Which tool provides the most direct information about the sequence of steps the record went through?

   • AThe Approval History related list on the record.
   • BThe Field History of the record.
   • CThe Setup Audit Trail.
   • DThe Debug Log for the record owner.
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4. 8application · medium

   An admin is troubleshooting an approval process for job postings. The process has been approved, but when a user submits a job posting for approval, the approval request is not sent to the expected approver. The admin reviews the approval process configuration and sees that the first step's assigned approver is a specific user, but the approval history shows the request was sent to a different user. What is the most likely cause?

   • AThe approval step uses a 'User' field on the record to determine the approver, and that field points to a different user.
   • BThe approval process has multiple steps, and the first step is not the one being executed.
   • CThe user who submitted the record is the approver, and the process is configured to skip the approval if the submitter is the approver.
   • DThe approval process is using a queue for the approver, and the queue has multiple members.
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5. 9foundation · easy

   After applying a fix to an approval process, an administrator wants to confirm the issue is resolved. According to a systematic troubleshooting framework, what is the FINAL step in this process?

   • AIsolate the cause by testing each component of the approval process individually.
   • BDocument the root cause and the fix applied for future reference.
   • CDeploy the fix to production immediately to minimize user impact.
   • DVerify that the fix resolves the original issue without introducing new problems.
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6. 10foundation · easy

   An approval process is routing records to the wrong approver. Which part of the approval process configuration should the administrator review to identify the cause?

   • AThe initial submission actions that send emails.
   • BThe record type of the object being approved.
   • CThe final approval actions that update the record status.
   • DThe approval steps and their assigned approvers.
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