Explain How to Create and Maintain Service Entitlements and Entitlement Processes. PLATFORM-ADMINISTRATOR-II Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Which Salesforce feature uses service entitlements to enforce support terms on cases?

   • AApproval Processes
   • BAssignment Rules
   • CEntitlement Processes
   • DWorkflow Rules
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   What is the role of entry criteria in an entitlement process?

   • ATo define the milestones that will be tracked
   • BTo determine which cases the process applies to
   • CTo specify the email template used for notifications
   • DTo set the response time for the first response
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   Which of the following records can a service entitlement be associated with?

   • AOpportunity, Quote, or Order
   • BCampaign, Lead, or Task
   • CProduct, Pricebook, or Contract
   • DAccount, Contact, or Asset
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   A customer's support contract is expiring soon, and the company wants to extend the support period by 30 days. What should an administrator do to the existing service entitlement?

   • AChange the Entitlement Terms field
   • BDeactivate the entitlement and reactivate it later
   • CEdit the End Date field to add 30 days
   • DDelete the entitlement and create a new one
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   Which of the following can an entitlement process automate?

   • ASending an email alert when a milestone is missed
   • BCreating a new account record
   • CUpdating a contact's phone number
   • DChanging the owner of a case
   Reveal Solution Discussion Select an answer first