A company is migrating from a legacy system and needs to create service entitlements for all existing customers. The data includes start dates, end dates, and the associated account. Some customers have multiple entitlements for different products. What is the most efficient way to create these entitlements?

Manually create each entitlement through the UI.

Create a custom object to store entitlement data and use a report to track it.

Use a workflow rule to create entitlements automatically.

Use the Data Import Wizard to create entitlements in bulk.

SalesforceCertified Platform Administrator II

Domain 5Objective 2

Explain How to Create and Maintain Service Entitlements and Entitlement Processes. PLATFORM-ADMINISTRATOR-II Practice Questions (Page 6)

Part of the SERVICE CLOUD APPLICATIONS domain, which accounts for 10% of the PLATFORM-ADMINISTRATOR-II exam.

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Questions 26–26

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A company is migrating from a legacy system and needs to create service entitlements for all existing customers. The data includes start dates, end dates, and the associated account. Some customers have multiple entitlements for different products. What is the most efficient way to create these entitlements?
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Explain How to Create and Maintain Service Entitlements and Entitlement Processes. PLATFORM-ADMINISTRATOR-II Practice Questions (Page 6)

Questions 26–26

Keep studying — SERVICE CLOUD APPLICATIONS