PEOPLECERT

ITIL 4 Foundation

ITIL-4-FOUNDATION

The ITIL 4 Foundation certification introduces the core concepts of IT service management, from the Service Value System and the four dimensions of service management to the seven guiding principles and key ITIL practices. It is designed for professionals at any career stage who want to build practical capability in managing digital products and services. Earning this credential demonstrates a solid understanding of how ITIL 4 enables value creation and continuous improvement, making you a preferred candidate for roles in IT service management and support.

Practice Free Questions

7Domains

12Objectives

60Practice pages

277Free questions

ITIL-4-FOUNDATION free practice questions

Choose any objective and open any question page — no sign-in required.

2.1 Describe the nature, use and interaction of the guiding principles

16 questions · 4 pages

Questions 1–5 6–10 11–15 16–16

2.2 Explain the use of the guiding principles

10 questions · 2 pages

Questions 1–5 6–10

3.1 Describe the four dimensions of service management

24 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–24

4.1 Describe the ITIL service value system

21 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–21

5.1 Describe the interconnected nature of the service value chain and how this supports value streams

18 questions · 4 pages

Questions 1–5 6–10 11–15 16–18

5.2 Describe the purpose of each value chain activity

19 questions · 4 pages

Questions 1–5 6–10 11–15 16–19

6.1 Recall the purpose of the following ITIL practices

31 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–31

6.2 Recall definitions of the following ITIL terms

23 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–23

7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain

35 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35

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Percentages reflect share of the current practice bank, not official exam weightings. Every page above is a live, crawlable practice page (12 objectives · 60 pages).

ITIL 4 Foundation

ITIL-4-FOUNDATION free practice questions

1.2 Describe the key concepts of creating value with services

1.3 Describe the key concepts of service relationships

2.1 Describe the nature, use and interaction of the guiding principles

2.2 Explain the use of the guiding principles

3.1 Describe the four dimensions of service management

4.1 Describe the ITIL service value system

5.1 Describe the interconnected nature of the service value chain and how this supports value streams

5.2 Describe the purpose of each value chain activity

6.1 Recall the purpose of the following ITIL practices

6.2 Recall definitions of the following ITIL terms

7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain

ITIL 4 Foundation

ITIL-4-FOUNDATION free practice questions

Domain 1 · Understand the key concepts of service management29% of practice bank · 3 objectives · 80 questions29%

Domain 2 · Understand how the ITIL guiding principles can help an organization adopt and adapt service management9% of practice bank · 2 objectives · 26 questions9%

Domain 3 · Understand the four dimensions of service management9% of practice bank · 1 objectives · 24 questions9%

Domain 4 · Understand the purpose and components of the ITIL service value system8% of practice bank · 1 objectives · 21 questions8%

Domain 5 · Understand the activities of the service value chain, and how they interconnect13% of practice bank · 2 objectives · 37 questions13%

Domain 6 · Know the purpose and key terms of 15 ITIL practices19% of practice bank · 2 objectives · 54 questions19%

Domain 7 · Understand 7 ITIL practices13% of practice bank · 1 objectives · 35 questions13%