PEOPLECERTITIL 4 Foundation
The ITIL 4 Foundation certification introduces the core concepts of IT service management, from the Service Value System and the four dimensions of service management to the seven guiding principles and key ITIL practices. It is designed for professionals at any career stage who want to build practical capability in managing digital products and services. Earning this credential demonstrates a solid understanding of how ITIL 4 enables value creation and continuous improvement, making you a preferred candidate for roles in IT service management and support.
277 practice questions · Updated 2026-07-30
ITIL-4-FOUNDATION Curriculum
Every domain, objective, and concept the ITIL-4-FOUNDATION exam measures.
- Service definition
- Utility definition
- Warranty definition
- Customer definition
- User definition
- Service management definition
- Sponsor definition
- Value
- Value co-creation
- Services
- Products
- Service relationships
- Outcomes, costs, and risks
- Service relationships
- Service provider
- Service consumer
- Service relationship model
- Service offering
- Service agreement
- Service interaction
- Value co-creation in relationships
- Roles in service relationships
- Nature of guiding principles
- Use of guiding principles
- Interaction of guiding principles
- Role of guiding principles
- Application of guiding principles
- Integration with other components
- Four dimensions overview
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Interconnection of dimensions
- ITIL service value system overview
- Components of the ITIL service value system
- Interconnection of SVS components
- Service value chain overview
- Value chain activities
- Interconnection of activities
- Value streams and the value chain
- Flexibility and non-linear flow
- Purpose of value chain activities
- Plan activity purpose
- Improve activity purpose
- Engage activity purpose
- Design and transition activity purpose
- Obtain or build activity purpose
- Deliver and support activity purpose
- Interconnection of value chain activities
- Purpose of ITIL practices
- Purpose of Continual Improvement
- Purpose of Change Enablement
- Purpose of Incident Management
- Purpose of Problem Management
- Purpose of Service Request Management
- Purpose of Service Desk
- Purpose of Service Level Management
- Purpose of Supplier Management
- Purpose of IT Asset Management
- Purpose of Monitoring and Event Management
- Purpose of Release Management
- Purpose of Service Configuration Management
- Purpose of Deployment Management
- Purpose of Relationship Management
- Purpose of Knowledge Management
- Definition of ITIL terms
- Definition of warranty
- Definition of customer and user
- Definition of sponsor
- Definition of outcome
- Definition of output
- Definition of service offering
- Definition of service relationship
- Definition of service relationship management
- ITIL 4 practices overview
- Continual improvement practice
- Change enablement practice
- Incident management practice
- Problem management practice
- Service request management practice
- Service desk practice
- Service level management practice
Percentages reflect share of the current practice bank, not official exam weightings — no structured per-skill weight is published for ITIL-4-FOUNDATION, so none is invented.