6.1 Recall the Purpose of the Following ITIL Practices ITIL-4-FOUNDATION Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   What is the purpose of the Continual Improvement practice?

   • ATo ensure that suppliers meet their contractual obligations
   • BTo align the organization's practices and resources with changing business needs through ongoing improvement
   • CTo restore normal service operation as quickly as possible
   • DTo manage the lifecycle of IT assets
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   Which practice is responsible for ensuring accurate information about configuration items is available?

   • ARelease Management
   • BIT Asset Management
   • CDeployment Management
   • DService Configuration Management
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4. 3foundation · easy

   What is the purpose of the Service Request Management practice?

   • ATo identify and manage root causes of incidents
   • BTo support users by handling predefined, user-initiated service requests in an efficient and effective manner
   • CTo restore normal service operation as quickly as possible
   • DTo be the single point of contact for users
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   What is the purpose of the Monitoring and Event Management practice?

   • ATo set clear business-based targets for service performance
   • BTo systematically observe services and service components and record and act on changes in status (events) to ensure normal operation
   • CTo restore normal service operation as quickly as possible
   • DTo identify and manage root causes of incidents
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6. 5foundation · easy

   Which practice is responsible for identifying and managing root causes of incidents?

   • AService Desk
   • BProblem Management
   • CChange Enablement
   • DIncident Management
   Reveal Solution Discussion Select an answer first