6.1 Recall the Purpose of the Following ITIL Practices ITIL-4-FOUNDATION Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   Which practice is responsible for establishing and nurturing relationships with stakeholders?

   • ASupplier Management
   • BService Desk
   • CKnowledge Management
   • DRelationship Management
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   Which practice is responsible for observing services and acting on changes in status?

   • AProblem Management
   • BMonitoring and Event Management
   • CService Level Management
   • DIncident Management
   Reveal Solution Discussion Select an answer first
4. 13foundation · easy

   Which practice is responsible for managing the lifecycle of IT assets to maximize value and control costs?

   • AIT Asset Management
   • BRelease Management
   • CDeployment Management
   • DService Configuration Management
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   What is the purpose of the Knowledge Management practice?

   • ATo handle predefined user requests efficiently
   • BTo identify, analyze, and manage stakeholder needs and expectations
   • CTo maintain and improve the effective, efficient, and convenient use of information and knowledge across the organization
   • DTo ensure accurate configuration information is available
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   Which practice is responsible for making new and changed services available for use?

   • AChange Enablement
   • BRelease Management
   • CIncident Management
   • DDeployment Management
   Reveal Solution Discussion Select an answer first