What is the purpose of the Relationship Management practice?

To be the single point of contact for users

To identify, analyze, and manage the needs and expectations of stakeholders and to establish and nurture relationships between the provider and those stakeholders

To ensure suppliers meet their contractual obligations

To maintain and improve the use of information and knowledge

What is the purpose of the Change Enablement practice?

To restore normal service operation as quickly as possible

To manage the full lifecycle of IT assets

To make new and changed services available for use

To maximize the number of successful service and product changes by ensuring risks are assessed and changes are implemented effectively

In ITIL 4, what is the overall purpose of ITIL practices?

To focus solely on technology and ignore people and processes

To provide a set of organizational capabilities that support value co-creation

To define a rigid set of procedures that must be followed exactly

To replace all other management frameworks

What is the purpose of the Release Management practice?

To make new and changed services and features available for use while protecting the live environment and ensuring value is delivered

To restore normal service operation as quickly as possible

To move new or changed components to live environments

To maximize the number of successful changes

What is the purpose of the Service Desk practice?

To set clear business-based targets for service performance

To handle predefined user requests efficiently

To restore normal service operation as quickly as possible

To be the single point of contact between the service provider and all users for managing communication and incidents and service requests

ITIL 4 Foundation

Domain 6Objective 1

6.1 Recall the Purpose of the Following ITIL Practices ITIL-4-FOUNDATION Practice Questions (Page 4)

Part of the Know the purpose and key terms of 15 ITIL practices domain, which accounts for 17.5% of the ITIL-4-FOUNDATION exam. PeopleCert does not publish an official question count, but from its 60-minute exam (~25–40 total, ~4–4 in this domain), expect 2–2 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

16concepts

17.5%of the exam

16 Concepts in This Objective

Purpose of ITIL practices
Purpose of Continual Improvement
Purpose of Change Enablement
Purpose of Incident Management
Purpose of Problem Management
Purpose of Service Request Management
Purpose of Service Desk
Purpose of Service Level Management
Purpose of Supplier Management
Purpose of IT Asset Management
Purpose of Monitoring and Event Management
Purpose of Release Management
Purpose of Service Configuration Management
Purpose of Deployment Management
Purpose of Relationship Management
Purpose of Knowledge Management

Questions 16–20

16foundation · easy
What is the purpose of the Relationship Management practice?
Select an answer first
17foundation · easy
What is the purpose of the Change Enablement practice?
Select an answer first
18foundation · easy
In ITIL 4, what is the overall purpose of ITIL practices?
Select an answer first
19foundation · easy
What is the purpose of the Release Management practice?
Select an answer first
20foundation · easy
What is the purpose of the Service Desk practice?
Select an answer first

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6.1 Recall the Purpose of the Following ITIL Practices ITIL-4-FOUNDATION Practice Questions (Page 4)

Questions 16–20

What is the purpose of the Relationship Management practice?

What is the purpose of the Change Enablement practice?

In ITIL 4, what is the overall purpose of ITIL practices?

What is the purpose of the Release Management practice?

What is the purpose of the Service Desk practice?

Keep studying — Know the purpose and key terms of 15 ITIL practices