6.1 Recall the Purpose of the Following ITIL Practices ITIL-4-FOUNDATION Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   What is the purpose of the Deployment Management practice?

   • ATo make new and changed services available for use
   • BTo ensure accurate configuration information is available
   • CTo move new or changed hardware, software, documentation, processes, or any other component to live environments, ensuring it is deployed safely and effectively
   • DTo maximize the number of successful changes
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   Which practice is responsible for setting and monitoring service performance targets?

   • AService Level Management
   • BMonitoring and Event Management
   • CContinual Improvement
   • DSupplier Management
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   What is the purpose of the Incident Management practice?

   • ATo handle predefined user requests efficiently
   • BTo restore normal service operation as quickly as possible and minimize the adverse impact on business operations
   • CTo ensure accurate configuration information is available
   • DTo reduce the likelihood and impact of incidents by identifying root causes
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   Which practice is responsible for improving the use of information and knowledge across the organization?

   • AService Configuration Management
   • BService Request Management
   • CRelationship Management
   • DKnowledge Management
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   Which practice is responsible for handling predefined user requests such as password resets or access requests?

   • AService Request Management
   • BIncident Management
   • CChange Enablement
   • DProblem Management
   Reveal Solution Discussion Select an answer first