Which practice aims to minimize the adverse impact of incidents on business operations?

Monitoring and Event Management

What is the purpose of the Service Level Management practice?

To be the single point of contact for users

To set clear business-based targets for service performance and ensure delivery is assessed, monitored, and managed against these targets

To ensure suppliers meet their contractual obligations

To manage the full lifecycle of IT assets

What is the purpose of the Service Configuration Management practice?

To move new or changed components to live environments

To plan and manage the full lifecycle of IT assets

To make new and changed services available for use

To ensure that accurate and reliable information about the configuration of services and the CIs that support them is available when and where it is needed

What is the purpose of the Problem Management practice?

To manage the lifecycle of IT assets

To restore normal service operation as quickly as possible

To reduce the likelihood and impact of incidents by identifying and managing root causes

To handle user requests efficiently

ITIL 4 Foundation

Domain 6Objective 1

6.1 Recall the Purpose of the Following ITIL Practices ITIL-4-FOUNDATION Practice Questions (Page 6)

Part of the Know the purpose and key terms of 15 ITIL practices domain, which accounts for 17.5% of the ITIL-4-FOUNDATION exam. PeopleCert does not publish an official question count, but from its 60-minute exam (~25–40 total, ~4–4 in this domain), expect 2–2 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

16concepts

17.5%of the exam

16 Concepts in This Objective

Purpose of ITIL practices
Purpose of Continual Improvement
Purpose of Change Enablement
Purpose of Incident Management
Purpose of Problem Management
Purpose of Service Request Management
Purpose of Service Desk
Purpose of Service Level Management
Purpose of Supplier Management
Purpose of IT Asset Management
Purpose of Monitoring and Event Management
Purpose of Release Management
Purpose of Service Configuration Management
Purpose of Deployment Management
Purpose of Relationship Management
Purpose of Knowledge Management

Questions 26–30

26foundation · easy
Which practice aims to minimize the adverse impact of incidents on business operations?
Select an answer first
27foundation · easy
What is the purpose of the Service Level Management practice?
Select an answer first
28foundation · easy
What is the purpose of the Service Configuration Management practice?
Select an answer first
29foundation · easy
What is the purpose of the Problem Management practice?
Select an answer first
30foundation · easy
Which practice focuses on aligning the organization's practices and resources with changing business needs?
Select an answer first

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