6.1 Recall the Purpose of the Following ITIL Practices ITIL-4-FOUNDATION Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   Which practice serves as the single point of contact between the service provider and users?

   • AService Level Management
   • BService Desk
   • CService Request Management
   • DIncident Management
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   Which practice is primarily concerned with ensuring risks are assessed before implementing changes?

   • AChange Enablement
   • BProblem Management
   • CDeployment Management
   • DService Level Management
   Reveal Solution Discussion Select an answer first
4. 23foundation · easy

   Which practice focuses on managing suppliers and their performance?

   • AIT Asset Management
   • BService Level Management
   • CRelationship Management
   • DSupplier Management
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   Which practice is responsible for moving new or changed components to live environments?

   • AChange Enablement
   • BRelease Management
   • CDeployment Management
   • DService Configuration Management
   Reveal Solution Discussion Select an answer first
6. 25foundation · easy

   What is the purpose of the Supplier Management practice?

   • ATo restore normal service operation as quickly as possible
   • BTo ensure that suppliers and their performances are managed appropriately to support seamless provision of quality products and services
   • CTo manage the full lifecycle of IT assets
   • DTo set clear business-based targets for service performance
   Reveal Solution Discussion Select an answer first