ITIL 4 Foundation
Domain 5Objective 2
5.2 Describe the Purpose of Each Value Chain Activity ITIL-4-FOUNDATION Practice Questions (Page 1)
Part of the Understand the activities of the service value chain, and how they interconnect domain, which accounts for 5% of the ITIL-4-FOUNDATION exam. PeopleCert does not publish an official question count, but from its 60-minute exam (~25–40 total, ~1–2 in this domain), expect 1–1 from this objective — we provide 19 practice questions to prepare you well beyond it. (estimate)
19questions here
4free pages
8concepts
5%of the exam
Questions 1–5
- 1
What is the purpose of the 'obtain or build' activity in the ITIL 4 service value chain?
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What is the purpose of the 'deliver and support' activity in the ITIL 4 service value chain?
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What is the purpose of the 'design and transition' activity in the ITIL 4 service value chain?
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A service provider is receiving complaints about slow response times, even though the service desk is meeting its agreed service levels. The provider suspects that the service levels themselves are not aligned with customer expectations. Which value chain activity should be used to address this?
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An organization is reviewing its service value chain to identify bottlenecks. They notice that the 'design and transition' activity often produces specifications that are not feasible to build within the required timeline. Which adjustment to the value chain would most directly address this issue?
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