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ITIL 4 Foundation

Domain 5Objective 2

5.2 Describe the Purpose of Each Value Chain Activity ITIL-4-FOUNDATION Practice Questions (Page 4)

Part of the Understand the activities of the service value chain, and how they interconnect domain, which accounts for 5% of the ITIL-4-FOUNDATION exam. PeopleCert does not publish an official question count, but from its 60-minute exam (~25–40 total, ~1–2 in this domain), expect 1–1 from this objective — we provide 19 practice questions to prepare you well beyond it. (estimate)

19questions here
4free pages
8concepts
5%of the exam

Questions 16–19

  1. 16foundation · easy

    Which value chain activity is primarily concerned with building and maintaining relationships with stakeholders?

    Select an answer first
  2. 17foundation · easy

    What is the relationship between the value chain activities and the concept of demand in ITIL 4?

    Select an answer first
  3. 18expert · hard

    A company has a mature service management practice, but recent customer satisfaction scores have declined. The service manager suspects that the root cause is inconsistent service delivery. Which combination of value chain activities should be used to address this?

    Select an answer first
  4. 19foundation · easy

    Which value chain activity is responsible for ensuring that new or changed services meet stakeholder expectations for quality, cost, and time?

    Select an answer first
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