ITIL 4 Foundation
Domain 5Objective 2
5.2 Describe the Purpose of Each Value Chain Activity ITIL-4-FOUNDATION Practice Questions (Page 2)
Part of the Understand the activities of the service value chain, and how they interconnect domain, which accounts for 5% of the ITIL-4-FOUNDATION exam. PeopleCert does not publish an official question count, but from its 60-minute exam (~25–40 total, ~1–2 in this domain), expect 1–1 from this objective — we provide 19 practice questions to prepare you well beyond it. (estimate)
19questions here
4free pages
8concepts
5%of the exam
Questions 6–10
- 6
What is the main purpose of the 'improve' activity in the ITIL 4 service value chain?
Select an answer first - 7
An organization wants to ensure that all value chain activities are aligned and work together to convert demand into value. The CIO asks for a visual representation of how the activities interact. What should be created?
Select an answer first - 8
Which value chain activity is directly responsible for driving continual improvement across the organization?
Select an answer first - 9
What is the purpose of the 'engage' activity in the ITIL 4 service value chain?
Select an answer first - 10
What is the primary purpose of the 'plan' activity in the ITIL 4 service value chain?
Select an answer first
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