5.2 Describe the Purpose of Each Value Chain Activity ITIL-4-FOUNDATION Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   How do the six value chain activities interconnect in the ITIL 4 service value chain?

   • AThey are a set of practices that are used independently
   • BThey form a chain that converts demand into value
   • CThey form a rigid sequence that must be followed in a specific order
   • DThey are independent and do not interact with each other
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   Which value chain activity is responsible for the ongoing delivery and support of services?

   • ADeliver and support
   • BImprove
   • CObtain or build
   • DDesign and transition
   Reveal Solution Discussion Select an answer first
4. 13foundation · easy

   What is the overall purpose of the six value chain activities in the ITIL 4 service value chain?

   • ATo document all service provider processes in detail
   • BTo convert demand into value through a coordinated set of activities
   • CTo replace the need for continual improvement practices
   • DTo define the organization's mission and vision statements
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   Which value chain activity is responsible for ensuring that the right service components are available at the right time and place?

   • APlan
   • BDeliver and support
   • CObtain or build
   • DEngage
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   Which value chain activity is responsible for ensuring that the organization's vision and direction are translated into a coherent set of plans?

   • ADesign and transition
   • BPlan
   • CEngage
   • DImprove
   Reveal Solution Discussion Select an answer first