A service provider is mapping a value stream for a new customer onboarding process. The team notices that the output of the 'Design and transition' activity is required as input to the 'Obtain/build' activity. What does this example BEST illustrate?

The difference between a value stream and a service value chain

The role of the service value chain as a single activity

The need to perform all activities in a linear sequence

The interconnection of value chain activities through inputs and outputs

Which statement about the service value chain is true?

It is a linear model with a fixed start and end

It is a rigid sequence that must be followed in order

It is a non-linear model where activities can be used in various combinations

It requires all activities to be performed for every demand

What is a value stream in ITIL 4?

A series of steps an organization uses to create and deliver products and services to consumers

A tool for measuring customer satisfaction

A single activity within the service value chain

A set of practices for managing incidents

ITIL 4 Foundation

Domain 5Objective 1

5.1 Describe the Interconnected Nature of the Service Value Chain and How This Supports Value Streams ITIL-4-FOUNDATION Practice Questions (Page 2)

Part of the Understand the activities of the service value chain, and how they interconnect domain, which accounts for 5% of the ITIL-4-FOUNDATION exam. PeopleCert does not publish an official question count, but from its 60-minute exam (~25–40 total, ~1–2 in this domain), expect 1–1 from this objective — we provide 18 practice questions to prepare you well beyond it. (estimate)

18questions here

4free pages

5concepts

5%of the exam

Questions 6–10

6application · medium
A service provider is mapping a value stream for a new customer onboarding process. The team notices that the output of the 'Design and transition' activity is required as input to the 'Obtain/build' activity. What does this example BEST illustrate?
Select an answer first
7foundation · easy
Which statement about the service value chain is true?
Select an answer first
8expert · hard
A company is creating a value stream for a new service. The team is debating which activity should be the starting point. The service is being developed in response to a new market opportunity. Which activity should the value stream start with?
Select an answer first
9foundation · easy
What is a value stream in ITIL 4?
Select an answer first
10foundation · easy
Which of the following is one of the six value chain activities in ITIL 4?
Select an answer first

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5.1 Describe the Interconnected Nature of the Service Value Chain and How This Supports Value Streams ITIL-4-FOUNDATION Practice Questions (Page 2)

Questions 6–10

A service provider is mapping a value stream for a new customer onboarding process. The team notices that the output of the 'Design and transition' activity is required as input to the 'Obtain/build' activity. What does this example BEST illustrate?

Which statement about the service value chain is true?

A company is creating a value stream for a new service. The team is debating which activity should be the starting point. The service is being developed in response to a new market opportunity. Which activity should the value stream start with?

What is a value stream in ITIL 4?

Which of the following is one of the six value chain activities in ITIL 4?

Keep studying — Understand the activities of the service value chain, and how they interconnect