1.1 Recall the Definition of: a) Service B) Utility C) Warranty D) Customer E) User F) Service Management G) Sponsor ITIL-4-FOUNDATION Practice Questions (Page 6)

Questions 26–28

1. 26foundation · easy

   Which of the following is a key aspect of warranty in ITIL 4?

   • AContinuity
   • BFunctionality
   • CValue
   • DCost
   Reveal Solution Discussion Select an answer first
2. 27foundation · easy

   What is the definition of 'service management' in ITIL 4?

   • AThe use of software tools to automate service delivery.
   • BThe management of customer relationships and contracts.
   • CA set of specialized organizational capabilities for enabling value to be delivered to customers in the form of services.
   • DThe process of monitoring and controlling IT infrastructure.
   Reveal Solution Discussion Select an answer first
3. 28application · medium

   A startup wants to offer an online accounting service to small businesses. The service will automate invoicing, expense tracking, and tax calculations. The startup's leadership wants to ensure the service is valuable to customers. According to the ITIL 4 service definition, what must the service do to be considered valuable?

   • AProvide the most advanced features available on the market
   • BFacilitate outcomes the customers want to achieve while relieving them of managing the underlying costs and risks
   • CGuarantee 100% uptime and zero security incidents
   • DMinimize the cost of the service to the customer
   Reveal Solution Discussion Select an answer first