1.1 Recall the Definition of: a) Service B) Utility C) Warranty D) Customer E) User F) Service Management G) Sponsor ITIL-4-FOUNDATION Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   In ITIL 4, who is a 'sponsor'?

   • AA person who uses the service on a day-to-day basis.
   • BA person who provides the service to the customer.
   • CA person who defines the requirements for a service.
   • DA person who authorizes budget for service consumption.
   Reveal Solution Discussion Select an answer first
2. 7expert · hard

   A construction company is evaluating a drone-inspection service for its building sites. The service provides high-resolution imagery, thermal analysis, and automated progress reports. The provider guarantees 99% availability, includes backup drones for continuity, and commits to secure data handling. The company's safety officer is concerned that the service will not reduce the company's liability for site safety. According to ITIL 4, how should the company evaluate this concern?

   • AThe service transfers all safety liability to the provider because it manages the inspection process
   • BThe service reduces specific operational costs and risks (e.g., manual inspections), but the company retains responsibility for its own safety outcomes and compliance
   • CThe service's warranty (availability, continuity, security) is the only factor that matters for safety
   • DThe service is not valuable because it cannot guarantee 100% safety
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A law firm is implementing a new document-management system. The managing partner approved the expenditure and is accountable for the investment's success. The practice-area leads specified the requirements for version control, e-signatures, and client-access controls. The paralegals and attorneys will use the system to manage case files. Who is the sponsor of this service?

   • AThe IT vendor, because they will provide the software
   • BThe paralegals and attorneys, because they will use the system daily
   • CThe managing partner, because they authorized the budget and are accountable for the business case
   • DThe practice-area leads, because they defined the requirements
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A university is adopting a new cloud-based learning management system (LMS). The dean of academic affairs approved the annual budget and signed the business case. The faculty defined the requirements for grading, discussion forums, and content uploads. Students will access the LMS to submit assignments and view grades. Who is the sponsor of this service?

   • AThe faculty, because they defined the requirements for the LMS
   • BThe students, because they will use the LMS daily
   • CThe dean of academic affairs, because they authorized the budget and are responsible for the business case
   • DThe IT department, because they will host and maintain the LMS
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   Which role in ITIL 4 is responsible for authorizing budget for a service?

   • AService provider
   • BCustomer
   • CSponsor
   • DUser
   Reveal Solution Discussion Select an answer first