ITIL 4 Foundation
Domain 1Objective 3
1.3 Describe the Key Concepts of Service Relationships ITIL-4-FOUNDATION Practice Questions (Page 5)
Part of the Understand the key concepts of service management domain, which accounts for 12.5% of the ITIL-4-FOUNDATION exam. PeopleCert does not publish an official question count, but from its 60-minute exam (~25–40 total, ~3–3 in this domain), expect 1–1 from this objective — we provide 27 practice questions to prepare you well beyond it. (estimate)
27questions here
6free pages
9concepts
12.5%of the exam
Questions 21–25
- 21
What is the primary role of a service consumer in a service relationship?
Select an answer first - 22
Which statement best describes the role of service relationships in service management?
Select an answer first - 23
A retail company engages an IT service provider to manage its point-of-sale (POS) system. The provider offers a monthly service that includes hardware maintenance, software updates, and a helpdesk for store staff. The company's IT manager approves the service level targets, while store managers use the helpdesk for daily issues. Which combination correctly identifies the service offering, service agreement, and service interaction in this relationship?
Select an answer first - 24
A company uses a payroll service that processes employee salaries. The company's HR team submits payroll data, and the service calculates salaries and disburses payments. The service also provides reports to the finance team. The company is considering switching to a different provider that offers a more automated process. Which factor is most important to consider when evaluating the service interaction?
Select an answer first - 25
In ITIL 4, which role in a service relationship is responsible for authorizing the consumption of a service?
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