1.3 Describe the Key Concepts of Service Relationships ITIL-4-FOUNDATION Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Which of the following are components of a service offering in ITIL 4?

   • APeople, processes, and technology
   • BGoods, access to resources, and service actions
   • CService level targets, costs, and risks
   • DOutcomes, outputs, and value
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   In the service relationship model, what is the purpose of the service agreement component?

   • ATo specify the exact steps of service delivery
   • BTo list the resources the provider will use
   • CTo describe the technical specifications of the service
   • DTo define the terms and conditions under which the service is provided
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A fitness app provider offers a subscription service that includes workout plans and nutrition tracking. Users input their dietary preferences and fitness goals, and the app adjusts recommendations accordingly. Which statement best illustrates value co-creation?

   • AThe provider's service offering includes the app and the content, and users pay a subscription fee.
   • BUsers provide their goals and preferences, and the provider uses this input to tailor the service, resulting in a more personalized experience.
   • CThe provider creates the workout plans, and users follow them to achieve fitness.
   • DThe provider's algorithms automatically generate recommendations without user input.
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   Which of the following is an example of a service interaction?

   • AA user submitting a support ticket to the service desk
   • BThe provider drafting a new service agreement
   • CThe provider purchasing new hardware
   • DThe consumer defining their business requirements
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   Which of the following are the three main components of a service relationship model in ITIL 4?

   • AService provider, service consumer, and service sponsor
   • BService value, service cost, and service risk
   • CService design, service transition, and service operation
   • DService offering, service agreement, and service interaction
   Reveal Solution Discussion Select an answer first