What is the purpose of the change enablement practice?

To maximize the number of changes implemented in a given period.

To restore normal service operation as quickly as possible after an incident.

To handle user requests for information or access.

To ensure that changes are assessed, approved, and implemented in a controlled manner.

What is the primary purpose of the continual improvement practice?

To manage the lifecycle of all problems to prevent incidents from occurring.

To respond to incidents and restore service operation as quickly as possible.

To ensure that all changes to services are assessed, approved, and implemented in a controlled manner.

To align the organization's practices and services with changing business needs through ongoing improvement.

A hospital's IT team needs to apply a critical security patch to its patient records system. The change is urgent because of a known vulnerability. The change advisory board (CAB) is not scheduled to meet for another week. What should the change manager do?

Log the vulnerability as an incident and continue normal operations.

Apply the patch without any assessment because it is critical.

Wait for the next CAB meeting to approve the change.

Use the emergency change procedure to assess and approve the change quickly.

What is the purpose of the service request management practice?

To identify the root cause of recurring issues.

To support users in a timely and effective manner.

To manage the lifecycle of all user requests for services.

To restore service operation after an incident.

Which activity is a key activity of the service request management practice?

Monitoring service performance against targets.

Defining and approving service request models.

Conducting post-incident reviews.

Performing root cause analysis.

ITIL 4 Foundation

Domain 7Objective 1

7.1 Explain the Following ITIL Practices in Detail, Excluding How They Fit Within the Service Value Chain ITIL-4-FOUNDATION Practice Questions (Page 6)

Part of the Understand 7 ITIL practices domain, which accounts for 42.5% of the ITIL-4-FOUNDATION exam. PeopleCert does not publish an official question count, but from its 60-minute exam (~25–40 total, ~11–11 in this domain), expect 11–11 from this objective — we provide 35 practice questions to prepare you well beyond it. (estimate)

35questions here

7free pages

8concepts

42.5%of the exam

8 Concepts in This Objective

ITIL 4 practices overview
Continual improvement practice
Change enablement practice
Incident management practice
Problem management practice
Service request management practice
Service desk practice
Service level management practice

Questions 26–30

26foundation · easy
What is the purpose of the change enablement practice?
Select an answer first
27foundation · easy
What is the primary purpose of the continual improvement practice?
Select an answer first
28application · medium
A hospital's IT team needs to apply a critical security patch to its patient records system. The change is urgent because of a known vulnerability. The change advisory board (CAB) is not scheduled to meet for another week. What should the change manager do?
Select an answer first
29foundation · easy
What is the purpose of the service request management practice?
Select an answer first
30foundation · easy
Which activity is a key activity of the service request management practice?
Select an answer first

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