ITIL 4 Foundation
Domain 6Objective 2
6.2 Recall Definitions of the Following ITIL Terms ITIL-4-FOUNDATION Practice Questions (Page 4)
Part of the Know the purpose and key terms of 15 ITIL practices domain, which accounts for 17.5% of the ITIL-4-FOUNDATION exam. PeopleCert does not publish an official question count, but from its 60-minute exam (~25–40 total, ~4–4 in this domain), expect 2–2 from this objective — we provide 23 practice questions to prepare you well beyond it. (estimate)
23questions here
5free pages
9concepts
17.5%of the exam
Questions 16–20
- 16
An IT service provider offers a cloud-based file storage service. The service includes a mobile app (a software license), a web portal for managing files, and a support team that assists with file recovery. Which ITIL 4 term best describes the complete set of these components?
Select an answer first - 17
A retail company uses a data analytics service to generate weekly sales reports. The reports are accurate and delivered on time, but the company's managers do not use them to make decisions because the reports lack insights about customer behavior. Which ITIL 4 term describes the managers' lack of actionable insights?
Select an answer first - 18
Which of the following is a component of a service offering in ITIL 4?
Select an answer first - 19
In ITIL 4, which term describes the assurance that a service will meet agreed requirements for availability, capacity, continuity, and security?
Select an answer first - 20
Which ITIL 4 role is defined as 'a person who uses a service'?
Select an answer first
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