2.2 Explain the Use of the Guiding Principles ITIL-4-FOUNDATION Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A major incident has occurred. The incident manager wants to implement a complex workaround that requires coordination across three teams, but a simpler workaround exists that can restore service in half the time. Which guiding principle should guide the decision?

   • AKeep it simple and practical
   • BFocus on value
   • COptimize and automate
   • DProgress iteratively with feedback
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   An organization is redesigning its incident management practice. The current process has many manual handoffs and duplicate data entry. The team wants to reduce waste and improve efficiency. Which guiding principle should be the primary driver for this initiative?

   • AKeep it simple and practical
   • BOptimize and automate
   • CStart where you are
   • DFocus on value
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A service desk team is overwhelmed by repetitive password reset requests. They propose building a self-service portal, but the security team insists on multi-factor authentication for all access. The project sponsor wants a quick win. Which guiding principle best supports starting with a simple self-service password reset for low-risk accounts while deferring MFA integration to a later phase?

   • AOptimize and automate
   • BFocus on value
   • CStart where you are
   • DProgress iteratively with feedback
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A service manager is deciding whether to invest in a new monitoring tool. The tool will provide real-time visibility into service performance, but it requires significant configuration effort. The manager is unsure if the effort is justified. Which guiding principle should be used to evaluate this decision?

   • AStart where you are
   • BProgress iteratively with feedback
   • CKeep it simple and practical
   • DFocus on value
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   How do the ITIL guiding principles help an organization adapt service management to its own context?

   • ABy allowing organizations to interpret and apply them in a way that suits their specific needs and circumstances
   • BBy mandating a specific set of tools and technologies for service management
   • CBy providing a one-size-fits-all framework that must be implemented identically in every organization
   • DBy offering a set of rules that eliminate the need for organizational judgment
   Reveal Solution Discussion Select an answer first