ATLASSIAN

Jira Service Management Agent Essentials (ACA-925)

ACA-925

The Jira Service Management Agent Essentials certification validates the skills agents need to work effectively in Jira Service Management. It covers ticket management, queues, SLAs, search, reports, and advanced features like automations and notifications. This certification is for service desk agents and support professionals who want to demonstrate their ability to resolve requests efficiently and deliver great customer service.

Practice Free Questions

5Domains

10Objectives

53Practice pages

242Free questions

ACA-925 free practice questions

Choose any objective and open any question page — no sign-in required.

Navigate Jira Service Management

25 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–25

Manage agent settings and access

31 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–31

Manage tickets

31 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–31

Track incident reports

15 questions · 3 pages

Questions 1–5 6–10 11–15

Work with queues

27 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–27

Apply SLAs

19 questions · 4 pages

Questions 1–5 6–10 11–15 16–19

Provide articles from the knowledge base

23 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–23

Support customer self-service

21 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–21

Use automation to eliminate repetitive tasks

23 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–23

Apply Atlassian Intelligence to boost productivity

27 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–27

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Percentages reflect share of the current practice bank, not official exam weightings. Every page above is a live, crawlable practice page (10 objectives · 53 pages).

Jira Service Management Agent Essentials (ACA-925)

ACA-925 free practice questions

Domain 1 · Navigation, Settings and Access23% of practice bank · 2 objectives · 56 questions23%

Domain 2 · Ticket Management19% of practice bank · 2 objectives · 46 questions19%

Domain 3 · Queues and SLAs19% of practice bank · 2 objectives · 46 questions19%

Domain 4 · Knowledge Base and Self-Service18% of practice bank · 2 objectives · 44 questions18%

Domain 5 · Automation and Atlassian Intelligence21% of practice bank · 2 objectives · 50 questions21%